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The Who
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The What
As a TAG24 Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a TAG24 Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
This is a full-time role (40 hours per week) based in the USA. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. Remote applicants are encouraged to apply!
You will report into the Team Lead, who is based in Los Angeles. There are other regional teams based in Singapore, UK and Australia that you may work closely with, too.
The Important Bit
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.
The Why
At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.
You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!
The What
As a TAG24 Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:
- Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
- Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
- Process complex reissues and pricing records accurately
- Ensure deadlines, client policies, and SLA’s are met and adhered to
- Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
- Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
- Ticket all bookings as and when necessary
- Ensure PNR entries in GDS are correct and fully completed
- Ensure the company does not incur any financial losses through individual and avoidable error
- Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
- Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
- Adhere to and support TAG company policy and TAG24 departmental procedures at all times
- Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Adhere to PCI regulations in accordance with Company policy
To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a TAG24 Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
- BS or BA Degree OR
- In lieu of education credentials, equivalent combination of education and directly related experience
- Minimum of 7 years of experience of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years)
- Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
- 7 years of GDS experience (Galileo preferred)
- Versed in booking flights, hotels and good understanding of published airfares
- Experience handling VIP and touring clients, and/or group travel
- Ability to learn new systems
- Ability to work independently or within a team
- Proactive and self-starter
- Excellent customer service and negotiation skills
- Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Flexibility and a willingness to work within constantly changing priorities with enthusiasm
- Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
- Strong knowledge of Microsoft Suite
- A flexible approach to working hours is a must
This is a full-time role (40 hours per week) based in the USA. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team. Remote applicants are encouraged to apply!
You will report into the Team Lead, who is based in Los Angeles. There are other regional teams based in Singapore, UK and Australia that you may work closely with, too.
The Important Bit
As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:
- Competitive salary DOE
- Wellness/EAP program
- Employee discounts
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