Help Desk Product Support Analyst

Requirements:

• 4 years' experience in help desk/service desk operations.
• Proficiency in help desk software (e.g., ticketing systems, knowledge bases).
• Experience in troubleshooting technical issues within complex systems.
• Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio).
• Experience in working with SharePoint Lists.
• Experience in handling customer calls with a strong service orientation.
• Excellent communication skills to support users effectively.

Responsibilities:

• Provide expert support for healthcare applications to ensure user satisfaction.
• Troubleshoot and resolve complex business application issues.
• Conduct user training sessions for effective application utilization.
• Collaborate with healthcare professionals to enhance application features.
• Coordinate feedback with development teams for application improvements.
• Develop and maintain comprehensive documentation for applications.
• Report on ongoing product issues and provide user guidance.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

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