Customer Service Representative (82576)
Salary undisclosed
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Job Description
Job Description Company Description
- Duration: 5 months,
- Location: Remote (Preference someone on PST time and open to work 8:00 am-6:00 pm CST)
Top Skills:
- Customer Support experience
- Healthcare, hospitality or tech industry experience
- Open to work M-F 8:00 am - 6:00 pm CST
What You ll Do:
- Proactively identify potential issues or failures, implementing corrective tactics to ensure smooth operations
- Resolve merchant and dasher issues with empathy and urgency
- Spearhead and execute workflows that uphold our exceptional SLAs
- Identify operational trends and share insights to help improve processes
- Develop deep expertise in our products, systems, and tools
- Collaborate as an early member of a close-knit team that delivers world-class customer service for a leading technology platform in the healthcare space
What We re Looking For:
- A Bachelor s degree or equivalent work experience
- 2+ years of experience in a fast-paced customer service role within technology, hospitality, or healthcare
- A self-motivated, independent worker with strong problem-solving skills
- Fluency in English, both spoken and written, with excellent grammar and typing speed (40 WPM+)
- Above-average technical proficiency, especially in Google Sheets
Bonus Points For:
- Familiarity with G-Suite, Slack, Atlassian, Salesforce
- Previous experience in the healthcare sector
Logistics:
- This role is 100% remote with flexible time zones (ET to PST)
- Focus on CT deliveries, with availability needed between 8 AM - 6 PM CST, Monday to Friday
Come get Swoon d!!
\t Swoon handles the staffing need of over 80 Fortune 500 clients.
\t We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 2020.
\t Swoon handles the staffing need of over 80 Fortune 500 clients.
\t We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
\t Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 2020.
Company Description
Come get Swoon d!!\r\n\t Swoon handles the staffing need of over 80 Fortune 500 clients.\r\n\t We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 2020.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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