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Jobs or company...

Hardware Support - Tier 1 & 2

  • Full Time, onsite
  • Certified Employment Group
  • On Site, United States of America
Salary undisclosed

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Job Description

Job Description

Prestigious Palo Alto law firm seeks IT Support Technician to join their team. Direct Hire, $80,300 - $113,00 annual, non-exempt. Fully On-site in Palo Alto, M-F 8:30am-5pm.

Main Responsibilities & Knowledge-base (90% of job):

  • Tier 1 and 2 level desktop (HARDWARE) support.
  • White glove support to top level executive team.
  • Troubleshooting and repairing hardware (laptops, PCs, printers, phones, etc)
  • Solid technical background, including end-user technology appliances (e.g., laptops and peripherals) along with the applications and services that run on them, office devices and end-points (e.g., network appliances, telecom/printer services), and conferencing capabilities (e.g., Audiovisual technologies).

Qualifications/Knowledge/Experience:

  • Bachelor's degree, ideally in Computer Science, Information Systems, or a related technical discipline.
  • Appropriate technical certification(s) are preferred (e.g., MCSE, Cisco CCNA)
  • 5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
  • Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365 / 2021)
  • Proven experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers)
  • Knowledge and understanding of networking infrastructure and devices.
  • Experience with:
    • current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software.
    • Audio Visual conferencing technologies (hardware and software.)
    • routers, switches, and other networking equipment
    • secure LAN infrastructure, firewalls, and VPN technologies.
    • remote systems such as Citrix.
    • laptop lifecycle management.
  • Knowledge of:
    • telephone / voicemail system configuration and administration.
    • software applications and installation, ideally those common to a global law firm.
    • network topologies and protocols.

Duties/Responsibilities:

  • Serves as an extension of the Firm s IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
  • Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified.
  • Diagnoses and resolves technology problems reported by end-users in a timely manner.
  • Manages the lifecycle of regional technology, both for end-users as well as the Firm s offices and facilities.
  • Configures and deploys end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.
  • Performs miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.
  • Supports the technology-related needs of Facility upgrade projects.
  • Participates in identifying known technology problems, partnering with IT teams to both remediate and document knowledge articles to prevent issues from arising in the future.
  • Participates in administrating, monitoring, troubleshooting, and supporting the Firm s regional endpoints, appliances, and devices.
  • Serves as an extension of the centralized AV team as needed to enable Firm collaboration and conferencing.

Position requires access to equipment, software, or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., Green Card holder); or (c) an INS-approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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