Support Technician I

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Description

SUMMARY
Provide technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• This is an on-site position, supporting our Maple Grove site (all 3 locations).
• Perform basic to moderately complex troubleshooting of desktops, laptops, and tablets.
• Participate in the on-call rotation, responding to emergency situations as needed, during and after normal business hours during on-call week.
• Install, troubleshoot, and upgrade various software applications.
• Support end users in person, via phone, or utilizing remote support tools.
• Interact with users to address technical issues, responding accurately in a timely and professional manner.
• Deliver quality support within the established service level agreement.
• Follow all policies, guidelines, and documentation relative to the successful delivery of service to the end user.
• Understand all Safety, Quality, and Security policies and guidelines and work within the guidelines of these policies.
• Create and maintain knowledge base articles covering standard processes and problem solutions.
• Keep Configuration Management Database up to date.
• Responsible for monitoring the Incident and Request Management queues and resolve tickets in a timely manner.
• May perform other duties and responsibilities as assigned.

Required Qualifications and Skills

• Basic desktop and IT Support skills.
• Ability to work independently and take initiative to resolve issues.
• Must be customer service oriented with the ability to communicate clearly and effectively to a wide variety of audiences.
• Must be team-oriented with the ability to collaborate with others to bring about a desired outcome.
• Knowledge of the principles of local area networks.
• Proficiency with MS Office applications such as Excel, Outlook, PowerPoint, and Word.

Education and Minimum Requirements

• High School diploma and one year of experience or an equivalent combination of education and experience.
• Ability to push, pull, lift, and carry up to 20 pounds.
• A+ certification or similar preferred.
• Experience with iOS/Android preferred.
• Knowledge of ServiceNow and CMDB preferred.
• Knowledge of Microsoft Active Directory preferred.
• Experience with SAP and Barcode Label Printers preferred.

PHYSICAL REQUIREMENTS
The position requires spending significant time working in front of a computer screen, with extensive use of keyboards and related equipment, often involving prolonged periods of sitting or standing. Physical demands include walking, reaching, and the capability to lift up to 20 lbs. routinely. The ideal candidate should be comfortable in a dynamic environment and able to adapt to shifting tasks. Maintaining attention to detail and staying focused during repetitive activities are crucial for this role.

WORK ENVIRONMENT
The primary work environment for this position is primarily within the office area, with occasional duties in the laboratories and warehouse and processing floors. The noise level in the work environment varies from low to moderate. Employees will be required to wear personal protective equipment while in the laboratories and on the processing floor.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (, the Federal Trade Commission identity theft hotline ( and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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