J
Helpdesk Specialist
Salary undisclosed
Apply on
Original
Simplified
Location: Minneapolis, MN
Salary: $18.00 USD Hourly - $21.00 USD Hourly
Description:
Job Title: Helpdesk Specialist II
Work Location: Onsite inMinneapolis, MN
Duration: 12+ month Contract
Work Hours: Standard daytime hours with some flexibility. No overtime expected.
Job Overview:
This role involves replacing outdated hardware with new, pre-built equipment across various locations within the metro area. The technician will coordinate and schedule refresh times with end users. While most devices will be pre-configured, some minimal software installation may be required. The role includes traveling to multiple sites, including office and power plant environments, aiming to complete 3-5 device refreshes daily. The technician will work within the Deskside Support team, deploying equipment and managing any issues that arise, escalating to the larger team if necessary.
Customer Support: This role supports internal customers/end users and does not interface with external customers or suppliers.
Qualifications:
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $18.00 USD Hourly - $21.00 USD Hourly
Description:
Job Title: Helpdesk Specialist II
Work Location: Onsite inMinneapolis, MN
Duration: 12+ month Contract
Work Hours: Standard daytime hours with some flexibility. No overtime expected.
Job Overview:
This role involves replacing outdated hardware with new, pre-built equipment across various locations within the metro area. The technician will coordinate and schedule refresh times with end users. While most devices will be pre-configured, some minimal software installation may be required. The role includes traveling to multiple sites, including office and power plant environments, aiming to complete 3-5 device refreshes daily. The technician will work within the Deskside Support team, deploying equipment and managing any issues that arise, escalating to the larger team if necessary.
Customer Support: This role supports internal customers/end users and does not interface with external customers or suppliers.
Qualifications:
- 4-6 years of previous experience in a HelpDesk role
- Strong customer service skills
- Driver's license and reliable transportation (fleet vehicles available on a first-come, first-serve basis)
- Proficiency in Windows 11
- Familiarity with general peripherals
- Experience with ServiceNow
- Knowledge of Active Directory and Azure AD
- Basic skills in PowerShell
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Similar Jobs
