Customer Support

Job Description:
This position supports the upcoming tax season.

• Responds, on both inbound and outbound basis, to calls and emails to provide program walkthroughs, assist with new account creation, provide login assistance, and otherwise resolve customer technical issues.
• Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.
• Install and uninstall various components for customers, as necessary.
• Researches and interprets errors for proper escalation handling; communicates with mid-level Support staff to resolve.
• Troubleshoots issues and utilizes internal tools to provide accurate information in response to product and form-specific inquiries as well as properly documents support requests and customer interactions.

Preferred Skills & Qualifications:

• 1+ years of previous call center or chat experience
• High School Diploma

Hours
Monday - Friday 8am-4;30pm
This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.