Product Manager

About Brightway

Brightway has achieved remarkable success over the past 15 years and is now set for an even more exciting phase of growth as we begin a digital transformation to become a modern, high-tech digital insurance distribution platform that provides agency owners the modern tools needed to run their business while enabling the Brightway customer engagement center to provide differentiated service.

As we move towards a tech-driven future, we recognize the importance of investing in a strong technology and product team. The strategic decision to modernize our processes through technology will play a key role in accelerating our company's growth beyond what is possible in the industry today.

We are looking for a dynamic Product Manager to help lead this evolution in our Engagement Center, a 300+ person operation that services over 100,000 interactions per month. As a key player in our journey, you will reimagine outdated, inefficient processes and drive the adoption of innovative technologies with AI, conversational AI, CRM platforms, automation, and vendor integrations. This role offers a unique opportunity to reshape how we service our customers, making our operations more efficient, reducing costs, and significantly enhancing the customer experience in the process.

At the heart of this transformation is a deep focus on our customers both the insurance advisors who rely on our systems and the policyholders they serve. You will take the time to understand their pain points, listen to their needs, and bring empathy into every solution you design. By improving the tools and processes they interact with, you will make their day-to-day lives easier, more efficient, and more enjoyable. This is an exciting opportunity to directly impact customer satisfaction and success, helping people experience the best that technology can offer. If you are passionate about customer-centric innovation and love the challenge of turning problems into meaningful solutions, this role is for you!

You will be responsible for understanding and articulating a roadmap that aligns technical solutions with process and business problems, ultimately driving financial outcomes. You will collaborate closely with cross-functional teams, including sales, customer service, engineering, and executives to identify opportunities to apply technology, define product requirements, and communicate the product vision to stakeholders, investors, and the board. Reporting to the Chief Technology Officer (CTO), you will be a key driver in our digital transformation journey.

Key Responsibilities

Product Strategy: Define and communicate a clear product vision and strategy aligned with business goals and market opportunities.

Product Roadmap: Develop and maintain a comprehensive product roadmap, prioritizing features based on user feedback, market trends, and business objectives in line with iterative, agile development processes.

Agile Development: Lead the product development process in an Agile environment, including defining user stories, prioritizing the backlog, and ensuring timely delivery of product increments from ideation to launch.

Customer Focus: Gather, analyze, and incorporate feedback and pain points to inform product decisions and continuously improve the end-to-end experience to maximize impact on the customer and the bottom line.

Cross-functional Collaboration: Work closely with engagement center leadership, engineering, UX, analytics and finance to ensure aligned business requirements, seamless product development and launch.

Performance Metrics: Define and track OKRs to measure product success and iterate based on data-driven insights.

Stakeholder Communication: Present product updates, progress, and vision to internal stakeholders and executive leadership. Exceptional leadership and communication skills, with the ability to influence and collaborate effectively across teams, including working closely with executives and business leaders is a must.

Technology Fluency: Identify opportunities to leverage technology to solve business problems, with an understanding of how the solution is composed end-to-end.

Education and Experience

This position requires a bachelor's degree and at least 5 years of experience in product management or related field.

Qualification:

Bachelor's degree in engineering, computer science, or a related field.

Proven experience as a Product Manager, with a track record of successfully delivering digital products and driving business results.

Experience with agile development methodologies and tools.

Strong analytical and problem-solving skills and business and financial concepts

Understanding of the insurance industry is a plus