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Jobs or company...

Client Success Specialist

Salary undisclosed

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About The Role

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What The Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

  • Lead a book of business of SMB restaurant partners on the Uber Eats platform
  • Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
  • Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
  • Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
  • Maintain communication channels with merchants via email, phone, and face-to-face meetings
  • Champion restaurant partner feedback to help drive insights
  • Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications
  • At least 1+ year of experience in sales, operations, account management, or similar functions
  • Outstanding work ethic and attention to detail
  • Excellent communication
  • Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
  • Willingness to roll up your sleeves, and get in the weeds with our highest value partners
  • Proficiency in Salesforce and Google Sheets/Excel

Preferred Qualifications
  • Strong critical thinking ability
  • Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce (Nice to Have)
  • Experience creating processes and solving problems in scale

For New York, NY-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour. For Philadelphia, PA-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
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