Customer Care Specialist
Salary undisclosed
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Company Description
At ForTec, you will enjoy a generous benefits package including:
Join our company – you CAN make a difference.
We are seeking an experienced, full-time, Customer Care Specialist located in our Home Office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service.
Primary Responsibilities:
Skills, Experience and Qualifications Required:
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
At ForTec, you will enjoy a generous benefits package including:
- Competitive pay structure
- Onsite schedule required during training. Hybridwork opportunity is available once training period is complete
- 401k plan with generous company match
- Annual Profit-Sharing opportunity
- Medical, dental, vision, disability, and life insurance
- Generous PTO allowance and 7 Paid Holidays PLUS 1 Floating Holiday
- Engaging Wellness Program with the ability to earn cash or additional PTO days
- Employee Referral Bonuses
- Service Awards
Join our company – you CAN make a difference.
We are seeking an experienced, full-time, Customer Care Specialist located in our Home Office in Hudson, OH. The work environment is fast-paced with a focus on excellent customer service.
Primary Responsibilities:
- Performs customer scheduling functions via high-volume customer phone calls and emails
- Communicates with team members regarding schedule additions/changes
- Communicates with hospital staff and/or doctors regarding schedule additions / changes
- Enters and updates work orders within an on-line scheduling system
- Updates customer notes in CRM system
- Conducts confirmation calls
- Provides general office assistance
Skills, Experience and Qualifications Required:
- Experience working in a high volume call center environment
- Scheduling experience
- Strong customer service skills
- Professional phone demeanor
- Works well under pressure during high volume calls
- Problem solving skills
- Ability to adapt to urgent priorities
- Ability to resolve scheduling conflicts quickly
- Ability to work independently with minimal supervision
- Strong attention to detail
- Ability to multi-task
- Thrives in a team culture environment
- Computer proficiency in Microsoft Office applications
- Previous CRM experience helpful
- Dependable
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
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