Training Manager

Job Summary:

The Regional Training Director is responsible for leading the training and development initiatives across multiple restaurant locations within a designated region. This role focuses on creating and implementing training programs that enhance employee performance, ensure consistency in brand standards, and foster a culture of continuous learning. The Regional Training Director will work closely with operations leaders, restaurant managers, and corporate teams to support the onboarding, development, and retention of high-performing teams.

Key Responsibilities:

Training Program Development & Implementation:

• Design, implement, and continuously improve training programs for front-line employees, restaurant managers, and multi-unit leaders.
• Standardize training materials and programs to ensure consistent execution across all restaurant locations in the region.
• Oversee the onboarding process for new employees, ensuring they receive comprehensive, brand-aligned training.

Leadership & Team Development:

• Identify and cultivate leadership talent through targeted development programs for restaurant managers and future leaders.
• Facilitate workshops, seminars, and hands-on training sessions for management teams focused on leadership, team building, and operational excellence.
• Mentor and coach managers on training best practices, employee development, and performance improvement.

Operational Excellence:

• Work with restaurant managers to ensure that operational standards (food safety, cleanliness, guest experience) are consistently met and that training is aligned with these expectations.
• Evaluate the effectiveness of training programs through site visits, performance metrics, and direct feedback from restaurant teams.
• Identify gaps in skills or knowledge and provide tailored solutions to improve individual and team performance.

Cross-Departmental Collaboration:

• Collaborate with operations, HR, and marketing teams to align training programs with company goals and initiatives.
• Provide input and feedback on product rollouts, new procedures, and operational changes to ensure proper training materials are in place.
• Partner with the corporate Learning & Development team to adapt national programs to regional needs.
• Performance Management & Reporting:
• Track training completion, performance outcomes, and employee development within the region, providing regular reports to senior leadership.
• Develop metrics to assess the impact of training on operational performance, employee engagement, and guest satisfaction.
• Support managers in identifying high-potential employees and creating individual development plans to support their career growth.
• Compliance & Certification:
• Ensure all employees are trained and certified according to company and regulatory standards (food safety, health regulations, etc.).
• Maintain up-to-date records of employee training and certifications, ensuring compliance with legal and company requirements.
• Regularly audit training records and processes to ensure consistency and effectiveness across the region.

Qualifications:

Experience:

• 5+ years of experience in training and development, preferably within the restaurant, hospitality, or retail industry.
• Proven success in multi-unit training management, with experience in fast casual or quick service restaurants being a plus.
• Strong experience in designing and implementing large-scale training programs.

Skills & Competencies:

• Strong leadership, communication, and interpersonal skills.
• Ability to develop and inspire teams through training, coaching, and mentoring.
• Excellent organizational and project management skills.
• Ability to analyze training needs and design programs that address specific business challenges.
• Proficient in Microsoft Office and learning management systems (LMS).

Education:

• Bachelor’s degree in Business, Education, Hospitality, or a related field. Advanced certifications in Training & Development or Hospitality Management are preferred.