Manager, Cloud Operations

Embark on a journey with one of Canada's fastest growing companies welcome to goeasy! We have been honored with recognitions such as Waterstone Canada s Most Admired Corporate Cultures, the 2022 Report on Business Women Lead Here, Report on Business for Canada s Top Growing Companies and TSX30 as one of the best performing companies on the TSX. We've also received the Greater Toronto Top Employers Award and certified as a Great Place to Work . We're on the lookout for the best and brightest to join our team!

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

Reporting to the Senior Manager, Infrastructure & Cloud Engineering, the Manager, Cloud Operations will oversee the operational aspects of our cloud environment, ensuring its reliability, performance, and security. This role involves managing the existing cloud infrastructure, focusing on operational efficiency, vulnerability management, and security partnership. While this is a managerial role, the candidate will be expected to have hands-on technical expertise and actively engage in the implementation and troubleshooting of cloud operations.

What will you be doing?

• Manage and maintain cloud infrastructure to ensure high availability, performance, and scalability.
• Oversee infrastructure vulnerability management requirements by partnering with IT Security to identify and mitigate risks to maintain security posture.
• Partner with security teams to enforce cloud security policies and ensure compliance with regulatory requirements.
• Lead day-to-day service requests and changes, minimizing downtime and impact on business operations while meeting defined SLAs.
• Implement and oversee observability practices to ensure comprehensive monitoring and analysis of cloud operations.
• Collaborate with IT teams to support cloud-based applications and workloads.
• Monitor cloud costs and resource utilization, implementing strategies to control expenses.
• Act as the most senior point of contact to facilitate technical work such as implementations and troubleshooting.
• Stay informed on the latest cloud technologies and security trends to enhance operational procedures.
• Develop and implement disaster recovery plans to ensure business continuity in the event of service disruption.
• Enhance support documentation and issue/solution database.

What experience do you have?

• Cloud and Security Certifications are desired (e.g., AZ-305, AZ-500, CEH, CompTIA Security+).
• Familiarity with IT Service Management (ITSM) processes.
• Experience in disaster recovery and business continuity planning.
• Working knowledge of Network (LAN/WAN/VPN) topologies, protocols, and enterprise network equipment.
• Strong knowledge of IT Service Management processes, software, and hardware.
• Ability to work in a collaborative team environment.
• High proficiency in Microsoft Office skills (e.g., Excel, PowerPoint, SharePoint, OneDrive and Outlook).
• Must model the Company s core values and leadership behavior.
• Bachelor s degree in Computer Science, Engineering, Business, or closely related field is preferred, but not mandatory.
• 6+ years experience in cloud services, platforms and infrastructure.
• 6+ years experience with vulnerability management tools and security frameworks.
• 3+ years experience in managing or leading technical team members.
• Previous experience communicating cloud and infrastructure technologies to executives.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, between our Mississauga and downtown Toronto office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

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