UX Research Manager

About Charitable Impact

Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they want to see in the world. We simplify the giving process, allowing donors to manage all of their giving from one place, access timely tax receipts, and donate in a variety of ways including cash, publicly traded stocks, company shares, and many other options. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated more than one billion dollars through our platform.

We take care of each other

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and meaningful part of daily life! So, come and join us, and let's build a brighter future together.

What you ll do

As a UX Research Manager, you ll lead the User Research team and drive a strategy that propels our platform forward, in support of the next generation of generous donors. Collaborating closely with cross-functional teams and leadership, you ll be a key advocate for a user-centered approach that informs strategic decisions and fosters a culture of continuous discovery. This role is central to embedding research-driven insights across the organization, making research accessible and impactful, and ensuring every decision aligns with our mission to resonate with and empower our audiences.

This role is ideal for an experienced UX Research Manager passionate about strategic, user-centered product evolution and skilled in collaborative research leadership. Your expertise will empower teams to make data-informed decisions and foster an empathetic design culture across Charitable Impact, empowering Canadians to make a difference for causes they are passionate about.

We are a hybrid office, with team members working from home and in our Vancouver office. This role is remote eligible within Canada.

Your responsibilities

• Lead User Insights Transformation - Conduct and lead research initiatives across diverse audiences (potential, current, internal, and external) to uncover impactful insights that guide high-stakes decisions and product innovations.
• Identify Data-Driven Behavioral Insights - Analyze qualitative data to reveal user behavior patterns, while engaging with quantitative analysis to interpret trends, unlocking a deeper understanding of user needs and preferences.
• Share Knowledge Across the Organization - Regularly socialize research findings across the organization through engaging, accessible channels, maximizing their reach and impact.
• Lead Collaborative Research Leadership - Guide and support research activities within the Research & Development Core, setting a high standard for research practices and championing the role of UX across the company. Inspire a collaborative research culture with ongoing leadership and knowledge sharing.
• Evangelize UX Excellence - Act as a strong advocate for UX and UX Research, illustrating how thoughtful design contributes to product success and establishing user empathy as a core value.
• Manage Efficient, Scalable Research Processes - Implement streamlined research methodologies that empower the design team to deliver optimal results, partnering with product and engineering teams to enhance the product journey.
• Promote Empathic, User-Centered Design - Establish and advocate for empathic design principles organization-wide, empowering teams to put users at the forefront of decision-making.
• Act as a Strategic Partner to the Product Vision - Work closely with stakeholders who prioritize user experience, adding value through strategic insights that reflect a deep commitment to the end user's needs. Be a strategic partner to colleagues who care about the end user experience as much as you do.
• Create Clear Goals and Foster Team Development - Develop annual and quarterly team plans with clear, measurable goals for both team and individual growth, aligning with Charitable Impact s broader strategy. Support direct reports professional and personal growth through thoughtful mentorship, creating a safe, inclusive, and engaging team environment that values diverse perspectives.
  

What we're looking for

• 5+ years managing UX research teams and providing mentorship
• Completion of a Bachelor's degree in a relevant discipline
• Exceptional communication and analytical skills, able to distill complex concepts and convey them persuasively to varied audiences across organizational levels
• Extensive background in UX and quantitative and qualitative research practices
• Strategic mindset with a deep disciplinary background in design and a focus on translating research into brand-aligned, user-centered outcomes
• Proficient in tools like Pendo, User Testing, Hotjar, Figjam, User Zoom, Jira, ChatGPT, Perplexity, Helpscout, Google Suite, and Quicksight
• SaaS experience
• Experience with agile process and delivery models

Compensation

The expected starting salary range for this role is $140,000 - $150,000/year.

Total rewards

• Extended health care benefits. Vision, dental and paramedical.
• Annual health spending account. To spend on what's important to you.
• Professional development. We believe in supporting our team members achieve their professional goals.
• RRSP matching. To encourage you to save for your future.
• Monthly donation matching. To encourage you to give.
• Rest and relaxation. Minimum three weeks paid annual vacation for all team members.
• Flexibility. Flexible work schedules and remote work options.

Our people make us great

We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an equitable, inclusive, and collaborative workplace that welcomes and encourages members of traditionally underrepresented groups to join our team. We provide equal opportunity and consideration to all qualified applicants. If accommodations are needed during the hiring process, please let us know.