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Jobs or company...

Network Operations Center (NOC) Technician

Salary undisclosed

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Dice
Original
Simplified

Job Description

Job Description

Title- NOC Technician

Pay rate- $38-40/hr W2

Location- ON-SITE- ANDERSON SC, 29625

Duration- long term contract

Client- Direct State Client

NIGHT SHIFT POSITION
HOURS ARE 6PM- 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS

This is 100% ONSITE - NO REMOTE WORK.
SCOPE OF THE PROJECT:
THIS WILL BE A 12-MONTH CONTRACT WORKING AT THE CLEMSON UNIVERSITY INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36-MONTHS.

DAILY DUTIES / RESPONSIBILITIES:
MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.

MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.

CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.

PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.

MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IP NETWORK TROUBLESHOOTING
DNS CONFIGURATION
UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)
MICROSOFT OFFICE SUITE
SERVER BATCH SCRIPTING
TECHNICAL WRITING EXPERIENCE

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
LEADERSHIP SKILLS
STRONG CUSTOMER SERVICE
SELF-MANAGEMENT
WEB PROGRAMMING

REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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