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Business Systems Administrator

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Job Description

Job Description

Job Description

The Business Systems Administrator will play a critical role in supporting and optimizing Blackwood s core internal systems, primarily Salesforce, but also to include: AccountingSeed, ADP, and Avalara. This individual will be responsible for ensuring the reliability, efficiency, and accuracy of these systems, working closely with internal teams and external consultants to manage day-to-day operations, troubleshoot issues, and implement enhancements.

Key Responsibilities:

Salesforce Administration

  • Day-to-Day Management:
    • Oversee the User Action Request (Error/Fix) Global Action queue, handling user queries on reports, dashboards, and access.
    • Address ad hoc requests from senior leadership, including troubleshooting issues with triggers, orders, etc.
  • System Understanding:
    • Develop a deep understanding of Blackwood s organizational roles, hierarchies, and custom objects within Salesforce.
    • Familiarize with existing dashboards and their business logic to effectively conduct quality assurance (QA/QC).
  • Collaboration with External Consultants:
    • Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
    • Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment before proceeding.
    • Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
    • Document all enhancements, changes, and releases in formal Release Notes.
  • Annual System Updates:
    • Update systems to support annual planning and performance activities, including:
      • Sales quotas and commission plans
      • Annual sales goals (RSM/OEM)
      • Account updates and personnel changes
      • Dashboard updates to support reporting needs for Quarterly Business Reviews (QBR)

Administration of Other Business Systems

  • Oversee and manage additional business systems, including:
    • Accounting Seed (Accounting/ERP System)
    • ADP (Human Resources Information System)
    • Avalara (Tax Compliance System)
    • SAP Concur (Travel & Expense)

Basic Qualifications

  • US Citizenship and willingness to undergo a background check
  • Bachelor s degree or equivalent experience
  • Strong ethical integrity and a positive
  • Ability and desire to learn new commercial off-the-shelf (COTS) technologies
  • Excellent presentation and written communication skills
  • Strong time management skills
  • Motivation, enthusiasm, and a sense of fun in a fast-paced environment

Additional Qualifications

  • Salesforce certification(s)
  • Experience with SAP Concur or similar T&E SaaS tools, ERP/Accounting SaaS systems, ADP, or other HRIS SaaS tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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