UKG Workforce Management Support Analyst
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Description:
- Serve as the subject matter expert working with various cross functional internal and external partners on problem-solving and developing business process solutions to meet or exceed local SLA metrics, programs, organizational goals, and initiatives.
- Maintain close partnership with local helplines as a tier two level support partner.
- Manage regional tier two support production queue, addressing production issues within SLA standards.
- Support the Workforce Management GPO team in gathering and documenting business requirements, identifying possible solutions, testing systems functionality, and leading implementation and process change.
- Working closely with external vendors and various internal organizations, including HR, Legal, Benefits, Compensation, and technical teams on operational/support requiring the development of automated/systematic solutions.
- Develop strong cross functional business partnerships which enable comprehensive, end-to-end solutions.
- Creating As Is and To Be Processes, system configuration documentation, and creating/updating business K-Base.
- Coordinating issue resolution for Hire to Retire core teams in payroll, compliance, legal, and HR systems.
Key Qualifications:
- Strong working knowledge and configuration experience with UKG Workforce Central 8.1+ Timekeeping, Advanced Scheduling, Attendance, Attestations Tool Kit, and WIM. UKG Pro WFM experience is a plus
- Strong problem-solving and analytical skills, excellent written and oral communication, and the ability to identify solutions according to changing business needs
- Ability to lead and multi-task across multiple global initiatives while working independently and collaboratively to work tickets and solutions on time, accurately in a fast-paced and dynamic environment
- Capacity to connect with and engage cross-functional, multi-region partners and customers to achieve the desired results
- Understanding of the support lifecycle including configuration analysis, integration technical understanding, performing UAT, working with cross-functional partners, and supporting warranty efforts
- Experience working with integrated HRIS systems like Workday.
Education & Experience:
- 5 to 10 years of experience supporting Workforce Management Programs
- Specifically, UKG front-end configuration and end-user business processes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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