Salesforce Business Analyst
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RESPONSIBILITIES:
Kforce has a client in Draper, UT that is seeking a Salesforce Business Analyst. This is a fully remote contract role - US based.
Summary:
As a Salesforce Business Analyst (BA), you will be part of a team responsible for delivering Salesforce.com solutions that support the development of new and existing program functionality that drives Sales and transforms Service delivery within our organization. As a BA, you will work closely with Product Owners and business stakeholders to elicit and analyze their requirements. You will be responsible for the management of complex multi-disciplined CRM projects. This role will be working alongside Solution Architects to design, develop, and deploy large-scale enterprise solutions.
Duties:
* Salesforce Business Analyst will gather, define, and document requirements
* Work closely with Product Owner and business stakeholders, understand the outcomes, define, and document requirements
* Work alongside Solution and technical architects to develop functional specifications documentation and use cases
* Consult, document, and maintain operational process flows
* As a Salesforce Business Analyst, you will collaborate with Development, Config, and QA teams
* Solve complex problems and develop innovative solutions while driving for OOTB solutions on Salesforce.com platform
* Review technical solutions for compliance with business processes and objectives
* Plan, prioritize, and deliver systems enhancements
REQUIREMENTS:
* Bachelor's degree and/or relevant experience
* Salesforce Admin Certification required
* 3+ years of implementation experience with Salesforce.com Sales and Service clouds
* Hands-on experience with Salesforce CRM products, including workflows, process builders, validation rules, and security controls
* Experience with Health benefits administration (HSA, FSA and Cobra, etc.) business processes
* Experience in Lead to Cash, Issue to Resolution business processes
* Experience in working on an agile scrum team
* Working Knowledge of Salesforce Einstein
* Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
* Strong presentation, communication (writer and verbal), and interpersonal skills
* Consulting Cloud Certification in Sales and/or Service is preferred
* Salesforce Knowledge AI preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Draper, UT that is seeking a Salesforce Business Analyst. This is a fully remote contract role - US based.
Summary:
As a Salesforce Business Analyst (BA), you will be part of a team responsible for delivering Salesforce.com solutions that support the development of new and existing program functionality that drives Sales and transforms Service delivery within our organization. As a BA, you will work closely with Product Owners and business stakeholders to elicit and analyze their requirements. You will be responsible for the management of complex multi-disciplined CRM projects. This role will be working alongside Solution Architects to design, develop, and deploy large-scale enterprise solutions.
Duties:
* Salesforce Business Analyst will gather, define, and document requirements
* Work closely with Product Owner and business stakeholders, understand the outcomes, define, and document requirements
* Work alongside Solution and technical architects to develop functional specifications documentation and use cases
* Consult, document, and maintain operational process flows
* As a Salesforce Business Analyst, you will collaborate with Development, Config, and QA teams
* Solve complex problems and develop innovative solutions while driving for OOTB solutions on Salesforce.com platform
* Review technical solutions for compliance with business processes and objectives
* Plan, prioritize, and deliver systems enhancements
REQUIREMENTS:
* Bachelor's degree and/or relevant experience
* Salesforce Admin Certification required
* 3+ years of implementation experience with Salesforce.com Sales and Service clouds
* Hands-on experience with Salesforce CRM products, including workflows, process builders, validation rules, and security controls
* Experience with Health benefits administration (HSA, FSA and Cobra, etc.) business processes
* Experience in Lead to Cash, Issue to Resolution business processes
* Experience in working on an agile scrum team
* Working Knowledge of Salesforce Einstein
* Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
* Strong presentation, communication (writer and verbal), and interpersonal skills
* Consulting Cloud Certification in Sales and/or Service is preferred
* Salesforce Knowledge AI preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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