Network Tech Engineer

Job Title: IT Operator (Network Technician)

Location: Hybrid, Pensacola, FL

Duration: 6++ months with high possibility of extensions

2 positions/shifts:

1800pm ET to 0600am ET 12 hour rotating shift:

Week 1: Sunday, Wednesday, Thursday

Week 2: Monday, Tuesday, Friday, Saturday

The second Network Technician would be night shift:

2000 0430am Monday Friday (5 nights x 8 hours per night) = 40/hrs. week

Basic Purpose

Provide 24x7 technical support and monitor Client s enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.

Responsibilities

• Identify trends and monitor network performance and availability
• Utilize multiple monitoring applications to ensure optimal system performance like Logic Monitor, Moogsoft and SolarWinds
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment switches, routers, firewalls
• Perform other related duties as assigned
• May be assigned to other tasks based on need

Qualifications knowledge, skills, and abilities

• Basic knowledge of enterprise system, network knowledge and terminology
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
• Experience that demonstrates dependability, productivity, and accuracy
• Demonstrated analytical and problem solving skills
• Effective verbal and written communication skills
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
• Ability to work independently and as part of a team
• Ability to work under pressure (urgent problems, deadlines, changing priorities)

Desired

• Bachelor s degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues

Advanced research, analytical, and problem solving skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.