Service Representative - Insurance Services, H&B
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Job Description
Job Description
We are offering a long term contract employment opportunity for a Service Representative - Insurance Services, H& B in our ROCHESTER, New York office. The role is within the Payroll Services industry and requires skills in Insurance. In this role, you will be primarily responsible for maintaining customer records and processing their applications.
Responsibilities:
Efficiently process customer applications related to insurance services.
Maintain and update customer records with high accuracy.
Resolve any customer inquiries related to insurance services.
Monitor customer accounts for the health and benefits sector, taking appropriate actions as needed.
Ensure all customer interactions and transactions adhere to insurance regulations and company policies.
Collaborate with the team to enhance customer service strategies.
Act as a liaison between customers and insurance carriers when necessary.
Provide customers with information regarding their insurance coverage and benefits.
Assist in the development and implementation of new procedures and features to enhance the workflow in the insurance services sector.
Continuously update job knowledge by participating in educational opportunities and keeping abreast of industry trends. Possess a solid understanding of payroll services and insurance industry
Demonstrable experience in insurance services, particularly H& B
Proficiency in managing complex data and information related to insurance claims
Excellent written and verbal communication skills for client interaction
Ability to work collaboratively in a team as well as independently
Proven track record in problem-solving and decision-making
Strong organizational skills with an ability to manage multiple tasks simultaneously
Proficiency in using payroll and insurance software
Demonstrable ability to maintain confidentiality and adhere to regulatory compliance
Familiarity with latest industry trends and willingness to stay updated
Excellent customer service skills with a customer-centric approach
Ability to handle customer queries and complaints effectively and professionally
Relevant certification or degree in Insurance, Finance, or related field is preferred
Willingness to undergo continuous professional development activities.
Responsibilities:
Efficiently process customer applications related to insurance services.
Maintain and update customer records with high accuracy.
Resolve any customer inquiries related to insurance services.
Monitor customer accounts for the health and benefits sector, taking appropriate actions as needed.
Ensure all customer interactions and transactions adhere to insurance regulations and company policies.
Collaborate with the team to enhance customer service strategies.
Act as a liaison between customers and insurance carriers when necessary.
Provide customers with information regarding their insurance coverage and benefits.
Assist in the development and implementation of new procedures and features to enhance the workflow in the insurance services sector.
Continuously update job knowledge by participating in educational opportunities and keeping abreast of industry trends. Possess a solid understanding of payroll services and insurance industry
Demonstrable experience in insurance services, particularly H& B
Proficiency in managing complex data and information related to insurance claims
Excellent written and verbal communication skills for client interaction
Ability to work collaboratively in a team as well as independently
Proven track record in problem-solving and decision-making
Strong organizational skills with an ability to manage multiple tasks simultaneously
Proficiency in using payroll and insurance software
Demonstrable ability to maintain confidentiality and adhere to regulatory compliance
Familiarity with latest industry trends and willingness to stay updated
Excellent customer service skills with a customer-centric approach
Ability to handle customer queries and complaints effectively and professionally
Relevant certification or degree in Insurance, Finance, or related field is preferred
Willingness to undergo continuous professional development activities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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