Help Desk Administrator

Job Description

Are you looking for a position that allows you to work in office and at home?!

We have a great opportunity for you!

• Hybrid Position
• Full Time Position
• Full Benefits Package (Medical, Dental, Vision – And Much More)
• IT Equipment Provided
  
  

The Helpdesk Administrator assists the company with daily system functions. Provide software, phone, and network support, training, and troubleshooting. Provides support on a wide range of applications.

Essential Duties and Responsibilities:

• Knowledge of advanced principles or systems analysis and design
• Assist both internal and external customers on open issues, follow to completion
• Work helpdesk tickets effectively and timely till completion
• Add, remove, or update user account information, reset passwords, etc.
• Effectively meeting deadlines, properly utilizing resources, following processes
• Responsible for basic phone support, adding new users, troubleshooting issues with vendors.
• Perform other duties as assigned
  
  

Qualification Requirements:

Education / Licensing:

• Bachelor’s degree in information systems or equivalent experience.
  
  

Technical Skills:

• Ability to correctly install and maintain computer hardware and software
• Ability to support/troubleshoot remote users over the phone
• Ability to detect, analyze and resolve computer software and network problems
• Ability to establish and maintain effective working relationships with other technical staff, vendors, and users
• Ability to follow verbal and/ or written instructions
• Ability to identify and monitor potential operational malfunctions
• Ability to solve hardware and software problems in logical manner
• Knowledge of hardware and software installation, testing, and operations
• Knowledge of networking concepts and fundamentals
• Knowledge of advanced principles of systems analysis and design
• Knowledge of telecommunications fundamentals
  
  

In the spirit of pay transparency we are excited to share the base salary for the position exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual performance raise if all guidelines are met. Your salary compensation will be determined based on factors such as geographic location, skills, education and or experience. In addition to those factors, we believe in the importance of pay equality and consider the internal equality of our current team members as a final part of any offer. Please keep in mind that the range mentioned above is full base salary range for the role. Hiring at maximum of the range would not be typical to allow future and continued salary growth. We also offer a generous compensation and benefits package.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities."

For more career opportunities and to learn more about NARS, please visit www.narisk.com.

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. "Founded in 1996, NARS handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities." For more career opportunities and to learn more about NARS, please visit www.narisk.com.