Manager Contract Applications
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Job Description
Overview: Manages the Contract Applications team that is responsible for accurate start, stop and booking data. Also ensures other customer transactions including rate changes, credit request, EDI coding, Bill To, and Customer changes. Must work well with sales, operations, shop, billing, IT, tax and legal. Additional responsibilities will include improving current order entry processes to capture workflows inside existing systems and that information handoffs are handled cleanly.
Essential Duties: (Approximate % of Time Spent)
Directly managing Contract Applications Team functions - ~50%
Provide group and individual training to standardize processes for the various transaction types.
Ensure work load levels across teams are balanced by understanding quantity of all transaction types.
Provide Customer service to sales team by ensuring workflow is moving forward. Develop ways to quickly identify stalled jobs and ways to reduce bottlenecks.
Implement new tools and resources to automate, error check, and simplify transaction types.
Work with IT to ensure tools are updated to allow for ad hoc mass updates as systems are updated and evolved.
Update group training and reference material as needed.
Salesforce and Process Development. ~30%
Develop ways to utilize ERP (Oracle) and CRM (Salesforce) to improve groups efficiency while reducing data entry errors.
Improve Schedule A accuracy and generation.
Working Manager ~20%
Provide limited support in completing transactions in the group for order entry and customer updates.
Be able to perform research and reporting on ad hoc request.
Non-Essential Duties: Performs other duties as assigned.
All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.
Skills and Abilities:
Ability to:
- Perform all essential duties.
Work with other teams to improve communication and workflow.
Read and comprehend detailed legal documents.
Translate technical requirements into customer documents.
Collect data, define problems, interpret data with conflicting signals, establish facts and draw conclusions in an analytical manner.
Become well versed in Oracle OKS and future Oracle Cloud Subscription Management. Understand how various modules communicate and system data is generated.
Exhibit exceptional analytical and quantitative skills, business acumen.
Demonstrate communication and persuasive presentation skills.
Effectively function in a dynamic and fast-paced environment and interface with management and non-management internally and externally.
Knowledge:
- Comprehensive knowledge of the processes or equipment available in our fleet.
- General knowledge of commonly-used concepts, practices, and procedures within the field of natural gas treating, compression, and hydrocarbon processing in assigned area.
- Working knowledge to compression assets.
Minimum Education and Certification:
- Bachelor s degree required.
Minimum Experience:
- Typically at least 3-5 years of process improvement and workflow analysis.
- Leadership and customer service experience.
Leadership:
- Manages all resources (personnel, equipment, materials, facilities, budget and reputation) for assigned area.
- Coordinates schedule and sets priorities in order to ensure task completion for both opportunities in the Salesforce queue and ad hoc request.
- Assesses training needs and ensures that team members are receiving proper training and that training programs are utilized and improve technical training gaps.
- Ensures that employees are set up to be successful through the various programs such as feedback and recognition.
- Responsible for performance management and employee development. Manages hire, fire, job and salary change actions per delegation of authority and required approvals.
- Implements, manages and communicates work standards and performance metrics for assigned team.
Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)
- Regularly required to stand, walk, and bend with good balance, use hands to finger, handle or feel and reach with hands and arms.
- Regularly required to sit for long periods of time, use PC and talk or hear.
- Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.
- Regularly required to lift, move and carry up to 10 pounds.
Problem Solving and Innovation:
- Works regularly with various levels of management to discuss large scale projects to help determine the most appropriate solution based on availability, project timeline, and cost.
- Provides solutions to a diverse scope and range of complex problems where analysis of data requires evaluation of identifiable factors.
- Expected to regularly identify opportunities and to provide ideas, methods and innovations to enhance teamwork, efficiency and quality within the scope of role.
Impact:
- Accountable for accuracy and timeliness of work produced by team.
- Errors will most likely have impact on profitability, schedule performance and perhaps customer relationships.
This job description is a summary of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.
