Manager of Business Applications & Integrations

At Delta360, we are dedicated to driving innovation and excellence across our diverse business units. We believe in the power of technology to transform the way we operate and serve our customers. We're looking for a Manager of Business Applications & Integrations to join our dynamic team and lead our efforts in developing a robust and cohesive technical stack.

Position Overview:

The Manager, Business Applications & Integrations, will be responsible for continued enhancement and focus on the most efficient processing between business applications within the MSP environment. Responsible for the project management tracking on the new RP system (PDI Enterprise) and system integrations/APIs between PDI and existing business specific systems (i.e. ERP, CRM, dispatch & delivery systems, etc.). Responsible for prioritizations of development projects and full integration of management systems into the billing process. Responsible for Capital and Expense financial projections, planning, and oversight for technology systems supporting the direct Delta business units. Responsible for partnering with business stakeholders to understand challenges and needs and identifying technology solutions to meet evolving business needs. Eliminate redundant systems and manual operations, while implementing consistent and automated best practices. Consulting with business process owners on tools and solutions based on their own area of expertise.

Closely collaborate with other Delta disciplines such as Service Delivery, Infrastructure, Business Analytics, and Application Development and Support to deliver solutions to meet business need. Influence and partner with business leaders to manage expectations and align the process specific IT portfolio.

Key Responsibilities:

Provide expert oversight of systems and roadmaps.

Provide expertise in design, development, deployment, and maintenance of systems in support of business needs.

Ensure integrity of processes and respective systems data.

Liaise with IT, operations, and respective business functions.

Responsible for compliance with applicable Corporate and Divisional policies and procedures. Operates with broad goals and objectives. Have a direct impact on expenses and project completion.

Improve quality, and reduce costs by optimizing and integrating quality processes, and systems including management and reporting.

Facilitate conversations with stakeholders to help understand, document, and solve business needs

Understand, document, and explain issues and requirements from both a technical and business point of view

Collaborate with design and development teams to document business requirements, plans, workflows, risks, and estimates in shared services

Analyze multifaceted business problems and issues using data from internal and external sources to provide insight to the decision makers.

Conduct analysis using standard practices and tools associated with data gathering and analysis.

Actively participate as a member of the leadership team to determine priorities, set expectations, and ensure successful organizational alignment between business units, IT shared services, and vendors.

Establish and maintain communication channels with process owners, key team members and internal stakeholders to support data gathering and analysis.

Provide/coordinate user training and process hand-off for newly released functionality and enhancements.

Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of initiatives and other activities as appropriate.

Align with key business unit stakeholders to establish and report on business applications service levels, addressing any shortcomings with action plans to improve performance.

Strategic Thinking

Understand people, process and technologies required business operations.

Building and maintaining expertise on the application portfolio.

Proactively analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility, and

makes recommendations typically seeking to exploit and leverage new or existing IT technology components in coordination with IT shared services.

Champions change and innovation. Stimulates creativity, innovation and open to new ideas.

Constant awareness of corporate IT standards, technology trends, evolving requirements and their applicability to the business process and IT portfolio and influences the IT stakeholders and partners in addressing these evolutions in the most efficient way.

Manages collaboration and partnership with Corporate IT Services including Plan/Design/Build/Run teams.

Assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed projects.

Partner with IT Operations Team Members to ensure Managed Services vendor compliance with contract on operational activities.

Ensure Managed Services vendors adhere to Company's policies and procedures.

Executes vendor surveys and compliance audits as necessary.

Conduct regular contract reviews of strategic vendors.

Periodically source and negotiate purchases and contract renewals that are out of scope for IT Procurement

Coordinate review and approval of invoices for all IT spend, ensuring invoices are accurate and sent to AP for payment in a timely manner.

Bachelor's degree in business administration, Computer Science, CIS or related field and Minimum ten (10) years of experience in IT, IT consulting, business analysis, or a related field.

Minimum ten (10) years in management capacity

Seven (7) years of experience working for a technology progressive organization

Five (5) years of experience overseeing projects or programs requiring the integration of

cross-functional technology and/or business solutions

Five (5) years of experience overseeing the development and management of vendor

relationships

Minimum five (5) years managing operating budgets and/or project financials

Five (5) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above

Five (5) Years of work experience developing visualizations with Power BI and MS SQL platforms

Strong verbal and written communication skills

Detail oriented

Extensive experience leading and working with cross-functional teams

Excellent organizational, analytical and communication (oral and written) skills

Must be able to work independently and handle multiple assignments simultaneously

Excellent inter-personal, influencing, negotiating, consensus building and conflict resolution skills

The ability to process information from multiple sources and create innovative solutions and strategies

Excellent problem-solving skills

Why Join Us?

• Innovative Culture: Be part of a forward-thinking team that values creativity and innovation.
• Career Growth: Opportunities for professional development and advancement within the organization.
• Impactful Work: Contribute to projects that make a real difference in the way we serve our customers.

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