IT Support Engineer
Salary undisclosed
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Responsibilities:
1. IT Technical Support
- Device Management using MS Intune (Windows 11, iPhone, iPad)
- VDI setup and troubleshooting (VMware Horizon)
- User account management over Active Directory
2. Cloud and services support
- MS 365 (Email)
- box (Cloud strorage)
3. Documentation for technical support
- User manuals (revise/update)
Required experience/knowledge
- 3+ years of experience in PC technical support.
- Knowledge of Windows 10/11, MS Intune, and VMWare Horizon
- Knowledge of Active Directory function: adding users, password reset, etc.
- Basic knowledge of TCP/IP networking for troubleshooting: PING, TRACEROUTE, etc
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