Information Technology Support Technician

MUST HAVES

• Work fully onsite in Miami, FL
• 5+ years of Help Desk/ Network repair experience
• Ability to work with complex computer networking systems

Qualifications

• Bachelor’s degree in the information technology field with a minimum of 5 years of experience in Help Desk/Network repair and administration. MSP experience is a plus.
• Knowledge of information systems, architecture and design including basic networking skills.
• Knowledge of DNS, DHCP, TCP/IP, VLANS and other MSP solutions.
• Knowledge of Windows 10, Server 2012, 2016, 2019, DC, AD, Exchange, VMware, WAN, LAN, VPN, Firewalls, and switches will be critical.
• Strong analytical, problem solving, organizational, and planning skills.
• Must have the skill set and the experience to work with a complex computer networking system/server.
• Knowledge of Office 365 Administration is important.

We are searching for a Support Level 2/3 Technician who will be responsible for delivering both Level 2 and Level 3 technical support, improve and monitor network security, penetration-test and train staff and act as the main point of contact with the company’s IT partner. The ideal technician is comfortable troubleshooting and resolving a range of technical issues, supporting various software and hardware needs, and ensuring the seamless operation of IT infrastructure. The ideal candidate will demonstrate extensive network security experience, has strong problem-solving skills, shows initiative, and possess the ability to work unsupervised.

Key Responsibilities

• Manages the company’s internal help desk; receiving, prioritizing, and resolving IT needs as they arise.
• Develops and deploys penetration test and training programs to team members.
• Supports the monitoring of network security and advises on best practices.
• Supports and advises on IT infrastructure buildouts and maintenance including physical and remote servers.
• Installs, configures, and upgrades operating systems and software.
• Installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; provides help desk functions to facilitate exchange of information and advice to users; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing staff in the use of standard business and administrative software and hardware.
• Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications, as necessary.
• Provides system administrative functions such as field server & network repair, introducing and integrating new technologies into existing environments, performing routine maintenance of servers and workstations, and maintaining backups.
• Apply operating system updates, patches, and configuration changes, and install and configure new hardware and software including routers, switches, and firewalls.
• Responsible for maintaining system security and adding, removing, or updating user account information, and resetting passwords, etc.; handling these with the utmost confidentiality.
• Design, development, documentation, analysis, creation, testing and/or modification of computer systems or programs, including prototypes, based on, and related to user or system design specifications.
• Performs other duties of a similar nature or level.