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Program Specialist

  • Full Time, onsite
  • Transportation Security Administration
  • Springfield, United States of America
Salary undisclosed

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This Program Specialist position is located National Resolution Center (NRC), Employee Readiness Division, Human Capital, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

  • Serves as the Agency's Point of Contact (POC) for all stakeholders and provides oversight for the implementation of the requirements regarding record keeping, reporting, and resolution of allegations of harassment. Exercises subject matter expertise and leadership in anti-harassment practices by assisting TSA managers, supervisors, and employees in investigating and resolving incidents of harassment in accordance with the Agency's anti-harassment policy, as required by law.
  • Reviews anti-harassment program objectives regularly to assure work products and processes meet program objectives and policy compliance; develops processes for improvement and evaluates results; plays instrumental role in the development and maintenance of a comprehensive Standard Operating Procedure for program management functions related to program service delivery, including case management objectives and evaluation metrics for efficient and effective handling of anti-harassment incidents, investigations, and outcomes.
  • Recommends the development and application of quality measures to ensure effective, efficient and timely execution of anti-harassment processes and procedures.
  • Recommends changes to anti-harassment policies and procedures. Works with other Program Offices to establish best practices in preventing and responding to allegations of workplace harassment.
Starting at $104,604 Per Year (SV J)