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Guest Services Manager

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
  • Accepts requests for reservations - group and individual, according to space availability.
  • Orders and issues nonavailability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.
  • Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for.
  • Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guest's checkout statements.
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare
    consolidated daily activity report.
  • Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily.
  • Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
  • As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit.
  • Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
  • Supports and explains management programs to subordinates. Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques.
  • Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness.
  • Performs other related duties as assigned.

If interested in applying for this position you may preview the online application:
Starting at $18 Per Hour (NF 3)