Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Tier 3 Support Engineer

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Description

Job Description

About the Role:

We are looking for a Senior Tier 3 Support Engineer to provide excellent customer service, lead processes and work on a mission critical product.

What you'll do:

  • Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
  • Take ownership of customer issues and follow problems through to resolution
  • Manage escalations
  • Evaluate root cause analysis to eliminate recurring customer issues
  • Provide follow the sun service
  • Handle complex customer issues through the Support portal independently and in a professional way
  • Troubleshoot Transmit Security Platform issues reported by Transmit Customers, including Functionality and usability related complex issues
  • Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer's development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
  • Replicate customer issues in the support test environment (Lab)
  • Collaborating with Engineering and Product team

What you'll need:

  • At least 6 years of technical Support engineering experience
  • Experience working in mission critical environments
  • Experience in working with multi tier and complex applications
  • Experience working with ticketing systems such as Salesforce
  • Hands on experience in on-prem as well as SaaS customer Support
  • Strong analytical and troubleshooting skills
  • Service-oriented personality with a can-do attitude
  • Excellent interpersonal and communication skills both written and verbal English
  • BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
  • Experience with monitoring tools (Datadog,Prometheus and others)
  • Experience with Unix
  • Familiar with one of the programing language such as Java, Scala, Python, bash scripting
  • Experience with DBs
  • Experience supporting REST API (API Gateway)
  • Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
  • Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
  • Knowledge on authentication technologies such as FIDO-based biometrics
  • Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc.
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • Good knowledge on Mobile Platforms (IOS, Android)
  • A team player with the ability to work independently
#LI-TL1 #LI-Hybrid
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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