Program Analyst (Clinic Profile Manager)

As a Clinic Profile Manager, you will be responsible for coordinating clinical/provider profiles and scheduling grids. Clinical profiles provide the vehicles to capture outpatient and related workload for Veterans Equitable Resource Allocation (VERA), Medical Cost Analysis (MCA), and Financial Revenue Management for purposes to schedule patients and to monitor clinic performance. You will coordinate quality assurance efforts through assessments on workflow and procedures to develop means of improving service delivery to customers. Duties include, but are not limited to:

• Setting up the clinic structure, allowing for the scheduling of patients, direct workload capture, direct insurance and co-pay billing, direct MCA costing, and tracking facility and provider performance against national, Veterans Integrated Network (VISN), and local measures.
• Interpreting national policies and procedures, developing and implementing local standards, defining requirements and providing advice to top management on related issues pertaining to clinic/provider profile management.
• Integrating advanced clinic access (ACA) principles and initiatives, outpatient scheduling directive mandates, ambulatory data capture and workload rules and regulations, coding and billing criteria, and MCA requirements into clinic structures.
• Leading clinic profile team members to ensure analytics and goals are being met and overseeing clinic staff delegated to services performing clinical profile coordination and management functions.
• Participating in projects, task forces, and committees to problem-solve, education and implement software, data capture and scheduling directive matters, and other workgroups related to access, wait times, and clinic profile management.
• Overseeing all clinic set up options, clinic profiles and outputs.
• Coordinating with informatics for the development and management of data systems and performing data retrieval and analysis for reports.
• Identifying problems and applying analytical techniques, correcting negative trends, and providing resolutions to system issues/malfunctions.
• Developing and implementing training programs for the facility to ensure staff are properly education and accountable for clinical profiles, scheduling, and data management.
• Coordinating quality assurance efforts through assessments of workflow and procedures to develop means of improving service deliver to customers.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30 a.m. to 4:00 p.m.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Clinic Profile Manager)/PD99898S
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Starting at $61,044 Per Year (GS 9)