Staff Assistant

WHAT IS THE TAX PAYER SERVICESDIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Taxpayer Services Equity, Diversity and Inclusion

The following are the duties of this position at the full working level.

Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and
research projects or assignments, which require application of expertise and mature judgment. Develops
and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and
summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment
and knowledge of the purpose of such information. Participates in the planning and conducting of studies of
various aspects of the Service's administrative programs and operations to provide a basis for procedural or
policy determinations. Reviews and prepares reports for assigned supervisor.

Provides feedback on the formulation of policies and procedures governing the administrative aspects
within the program office. Assesses the need for and adapts administrative procedures and practices to be
used in situations that may require deviation from standard administrative procedures. Keeps the
supervisor advised of developments and progress concerning problems and follows up with the responsible
official to expedite necessary action and final settlement of the issues.

Maintains files and/or records containing confidential employee/labor relations materials; has advance notice
of personnel actions and access to management recommendations on contract negotiations; and/or attends
regularly scheduled management meetings on labor relations problems, grievance responses and answers to
unfair labor practices.

Exercises control over the Supervisor's calendar. Schedules appointments and coordinates logistics for
monthly and quarterly meetings. Prepares and ensures briefing decks are reviewed and provided to meeting
participants within established guidelines. Attends meetings and takes notes, which are later summarized
and distributed as necessary. Follows-up on commitments made at meetings and advises the Supervisor of
progress.

Exercises authority of the Supervisor in unexpected or emergency situations to reschedule or defer
appointments/engagements to other designated officials. Makes travel arrangements, reviews travel
authorizations/vouchers and prepares monthly budget/travel/leave reports.