Program Manager/Director Healthcare CTH

Vega Consulting Solutions is hiring a Director level/Program manager for a contract to hire job opportunity with our direct client. This position is hybrid but primarily remote role. the candidate will be required to travel to Baltimore, MD 1 - 2 times per quarter.

The Director, Service Optimization is a key strategic leader responsible for driving service operations and workforce management optimization, enhancing service delivery and modernization, executing mission-critical projects, and ensuring seamless integration across technology and business functions. This leader will champion customer-centricity, delivering enhanced service experiences through innovative solutions and multi-year roadmaps.

This role focuses on improving member experience, optimizing processes, and leveraging technology for operational efficiency and enhanced service strategies. As a liaison between IT and Operations, the Director will ensure the implementation of new technologies and drive continuous improvement across all service touchpoints.

• Experience
  8 years experience in service center operations or Scheduling/Forecasting within a Call Center environment
  3 years management experience in workforce management
• Healthcare experience.

If you have the Director level experience, pls select "Apply Now" and a Vega Consulting Staffing specialist will reach out to you.

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