Mobile Device Tech

At-a-Glance:
Are you ready to build your career by joining a business services provider? If so, our client is hiring a Mobile Device Tech.

Position Type:

• Contract
• On-site

Required:

• 3-5 years of proven experience supporting Apple and Android products.
• Strong communication skills, both written and verbal.
• Experience in ticket documentation and management.
• ITIL certification or familiarity with ITIL best practices is advantageous.
• Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
• Knowledge of multi-factor authentication tools and methods.
• Experience working with handheld devices and POS systems.
• Knowledge of what a Handheld Validation Device (HVD/MVD).

Responsibilities:

• Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
• Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
• Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
• Deliver excellent customer service, assisting users with various mobile device needs.
• Activate and suspend lines of service as required.
• Utilize remote tools effectively to resolve technical issues.
• Record and document all requests/issues accurately in ticketing systems attention to detail is essential.
• RMA experience working with vendors.
• Adapt to changes in processes and technology as the role evolves.

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Vivek at to learn more.

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