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Service Desk Analyst

  • Full Time, onsite
  • GapBridge Software Services
  • On Site, United States of America
Salary undisclosed

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GapBridge is actively looking to hire some one on Service Desk Analyst position who are Local/ready to Relocate to the location "Richmond, VA". It is available on W2 with Client.

Role: Service Desk Analyst

Work Location (State & City): Richmond, VA

Work Nature: Onsite

Job Description:

  • 4 days /week ON SITE required, Parking is NOT provided.
  • This position provides consultative and technical support services to client staff to ensure timely problem resolution, system/data access and optimal system performance
  • Act as a first point of contact for providing technical support to all areas within the organization.
  • Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
  • Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
  • Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
  • Triage and route advanced second and third tier requests to the appropriate technical personnel.
  • Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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