Business Analyst

JOB DESCRIPTION:

The Department for Medicaid Services, Division of Information Systems, Systems Operations Branch is seeking a Business Analyst for the Kentucky Level of Care System (KLOCS) in Frankfort, Kentucky.

RESPONSIBILITIES:

• Provide Production Support as part of the KLOCS team in the DMS DIS Systems Operations Branch.
• Troubleshoot applications/interfaces and reporting issues.
• Serve as a liaison between DMS policy staff and Vendors.
• Identifying, analyzing, and documenting functional and business requirements.
• Work on system change requests to ensure solution meets regulatory compliance and policy changes.
• Review deliverables, publications, and other documents to support system changes.
• Perform quality assurance, such as User Acceptance Testing, if applicable.
• Assist with process improvements.
• Manage solution defects to ensure they are addressed in a timely manner.
• Effectively document and communicate business and IT information in line with agreed processes and procedures.
• Participate in implementation of new business processes and functions as a result of national and regional initiatives.

REQUIRED QUALIFICATIONS:

• Bachelor's degree, or equivalent combination of recent, relevant work experience.
• Proficient in Microsoft Product Suites (Word, Excel, and Visio).
• 5+ years Medicaid Systems or Healthcare systems experience.
• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups.
• Experience defining business problems, gathering, and documenting requirements, and determining solutions to meet requirements.
• Strong understanding of SDLC methodology.
• Ability to work on multiple tasks at any one time while maintaining high quality standards.
• Ability to handle extreme workloads with general direction.
• Relationship management and facilitation skills.
• Possess effective written and verbal communication skills.
• Must be detail-oriented, self-motivated, and able to work independently and in conjunction with team members.

PREFERRED QUALIFICATIONS:

• Working knowledge of Kentucky Healthcare Programs (i.e., Medicaid).
• Strong understanding of healthcare enterprise systems (including, but not limited to claims, finance, MCO's, providers), with the ability to understand and communicate from a business perspective.
• 5+ years working for a large-scale IT system related to Medicaid.

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