Engagement Manager

Responsibilities:

1. Project Management:

• Lead cross-functional project teams to ensure the successful delivery of projects on time and within budget.
• Resources onboarding tracking till closure to meet the defined SLA without fail.
• Develop project plans, timelines, and resource allocation strategies.
• Ensure having Delivery Quality Metrics defined for Projects and having them part of the reports.
• Engagement bi-weekly, monthly, quarterly reports to the middle and upper managements
• Regularly communicate project status updates to internal stakeholders and Customers.
• Change Management skills to identify and track any change within the agreed scope of work or resources.
• Identify any training and upskilling needs and facilitate the required training opportunities and track the result for assessing improvements and repeat the process on a periodic basis.
• Contract management which includes tracking the SOW, Change Orders validity and work with the relevant teams to get those renewed.
• Revenue Management which includes handling Invoices, tracking Payments and doing the monthly reconciliation
• Monitor project progress, identify risks and issues, and implement mitigation strategies as needed.

1. Leadership:

• Provide leadership, guidance, and mentorship to project teams, fostering a collaborative and high-performance work environment.
• Delegate tasks effectively, ensuring that team members have clear roles and responsibilities.
• Conduct performance evaluations and provide constructive feedback to team members.
• Create successors within teams and make sure everyone having equal chance to get elevated to the next level to grow along with the organization.

1. Customer Relationship Management:

• Serve as the primary point of contact for Customers when it comes to Delivery & Quality.
• Keep building and maintaining strong rapport with Customer middle & upper Management teams.
• Understand Customer needs and objectives, and proactively identify opportunities to add value.
• Communicate effectively with Customers to ensure alignment on project goals, timelines, and deliverables.
• Ensure the teams robust availability and showcase a high professionalism on a day-to-day work environment.

1. Continuous Improvement:

• Identify opportunities to optimize processes, improve efficiency, and enhance service delivery.
• Stay abreast of industry trends, best practices, and emerging technologies to drive innovation and excellence.
• Actively participate in internal initiatives to improve company operations and culture.
• Keep identifying successors within the engagement and keep Grooming the next level leaders for the Organization.

Qualifications:

• Bachelor's Engineering degree in Computer Science/Technology, Master of Computer Application or equivalent preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with Customers and internal stakeholders.
• Proven experience (15+ Years) in a client-facing role, such as consulting, account management, or sales.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Demonstrated leadership abilities, with experience leading cross-functional teams.
• Strategic thinker with a results-oriented mindset and a track record of driving business growth.

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