Data Analyst
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Job Description
Insight Global is hiring for a REMOTE data analyst to join a large, media & entertainment (streaming) company. This Data Analyst will be joining the DTC organization and partnering with the Customer Experience Operations Center's leadership look at performance metrics related to the CNOC Quality Audit Management & Quality Assurance in Problem Management and find gaps to help create solutions. This analyst as well as the group bridges gaps between business stakeholders and business solutions. This data analyst is providing quality assurance-they ensure problem management outcomes are met. This data analyst will be developing and providing weekly, and monthly analysis and dashboard, providing root cause analysis, improving processes and customer experience. This data analyst has to have an understanding of ITIL service management, data visualization experience and be able to analyze/ understand data.