Business Process and Technology (BP&T) Manager
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ABOUT ALBERT USTER IMPORTS
Albert Uster Imports, Inc. ("AUI") is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.
Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select international markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.
ABOUT THE ROLE
We are seeking a highly detailed, analytical, and solution-oriented person to join our growing team as a Business Process and Technology (BP&T) Manager! This role will lead the management and optimization of our BP&T stack, with a primary focus on Microsoft Dynamics and a secondary support on other critical business systems such as Power BI and our Warehouse Management Systems (WMS). The BP&T Manager must be able to collaborate effectively with internal technical and non-technical stakeholders to ensure the technology supports and enhances business processes while managing system enhancements and providing strategic guidance to improve overall system performance.
As a response to the pandemic, Albert Uster Imports office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Monday through Wednesday, with the option to telework on Thursday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the Gaithersburg office are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.
RESPONSIBILITIES
Required:
We hire exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways we do that is through a competitive compensation package. The base salary for this role will be $110,000 - $120,000.
This role will be bonus eligible.
Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.
Founded by immigrants, AUI & Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!
AUI is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. AUI considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. AUI is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Please read Albert Uster Import's California Job Applicant Privacy Policy here.
Albert Uster Imports, Inc. ("AUI") is a privately held gourmet food company headquartered in the Washington, DC area (Gaithersburg, MD) with warehouse locations in Kansas City, Las Vegas, Miami, Los Angeles, San Francisco and Gaithersburg. AUI falls under the Vestar Capital Partners portfolio with affiliate organization, Roland Foods, LLC.
Founded in 1968, the company offers over 1,400 products from around the world. We serve leading hotels, restaurants, casinos, cruise lines, airlines, and manufacturers with innovative, high quality products and solutions to their most demanding culinary challenges. We operate a network of distribution centers across the U.S. and serve select international markets as well. AUI has a national direct selling organization of over 60 sales professionals and a staff of culinary experts (chefs and food scientists) adept at custom product solutions.
ABOUT THE ROLE
We are seeking a highly detailed, analytical, and solution-oriented person to join our growing team as a Business Process and Technology (BP&T) Manager! This role will lead the management and optimization of our BP&T stack, with a primary focus on Microsoft Dynamics and a secondary support on other critical business systems such as Power BI and our Warehouse Management Systems (WMS). The BP&T Manager must be able to collaborate effectively with internal technical and non-technical stakeholders to ensure the technology supports and enhances business processes while managing system enhancements and providing strategic guidance to improve overall system performance.
As a response to the pandemic, Albert Uster Imports office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Monday through Wednesday, with the option to telework on Thursday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the Gaithersburg office are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.
RESPONSIBILITIES
- System Management & Optimization: Own and manage the BP&T stack, with a particular focus on Microsoft Dynamics ERP, WMS, and related business applications. Ensure systems are running efficiently and meet the needs of the organization
- Stakeholder Collaboration: Work closely with internal customers and stakeholders to understand business requirements, provide support, and implement system changes and updates to improve workflows
- Vendor Management: Manage relationships with external IT vendors, ensuring effective delivery of services, particularly in the areas of system upgrades, patches, and customizations
- Project Management: Lead system improvement and integration projects, ensuring projects are delivered on time and within budget. Collaborate with cross-functional teams to define project scope and objectives
- Change Management: Act as a change leader, ensuring smooth transitions for all system upgrades and new technology implementations, including training and support for end-users
- Process Improvement: Continuously seek opportunities to improve processes, enhance system functionality, and increase efficiency through automation and new technologies
- Support & Troubleshooting: Provide advanced support for Microsoft Dynamics and other core business systems. Troubleshoot and resolve complex system issues in a timely manner
- Documentation & Compliance: Maintain detailed documentation of system configurations, processes, and workflows. Ensure that all systems are compliant with industry standards and best practices
Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of experience managing business applications, with a focus on Microsoft Dynamics BC, WMS, or other enterprise systems
- Strong project management skills with the ability to manage multiple projects and priorities simultaneously
- Experience working with IT vendors and managing external partnerships
- Ability to communicate technical concepts to non-technical stakeholders and collaborate effectively across teams
- Strong problem-solving skills and a proactive approach to process improvement
- Knowledge of IT compliance standards and best practices
- Strong attention to detail and analytical skills
- Self-motivated, with the ability to work independently and as part of a team
- Excellent interpersonal and communication skills
- Ability to thrive in a fast-paced, dynamic environment
- Experience in the food distribution or supply chain industry
- Knowledge of reporting and analytics tools, such as Power BI or similar platforms
- Familiarity with cloud platforms and integrations
We hire exceptional people to perform a wide variety of important functions that contribute to the success of the Company. One of the ways we do that is through a competitive compensation package. The base salary for this role will be $110,000 - $120,000.
This role will be bonus eligible.
Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion, the salary offered.
Founded by immigrants, AUI & Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!
AUI is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. AUI considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. AUI is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Please read Albert Uster Import's California Job Applicant Privacy Policy here.
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