Infrastructure Delivery Manager

Banking Client - Infrastructure Delivery Manager - Irving, TX - 11 months - $40-50 W2 / $40-55 IC

PRIVATE PLATFORM SERVICES INFRASTRUCTURE DELIVERY MANAGER
Coordinate, schedule, plan, support Infra platform
Migrate machines and decommission old machines

The Infrastructure Services Program Management group is seeking a Private Platform Services Infra Delivery Manager reporting into the Private Platform Services Portfolio Management Global Lead. Primary responsibilities: coordinating JIRA, Confluence, ServiceNow and PTS to manage delivery of Private Platform efforts requested by Private Platform Services Organization. The work involves coordination of milestone delivery working with peer organizations within Infrastructure Services and cross-functional teams within Technology Infrastructure. The individual will drive to successful outcomes within a given timeline, deliver transparency in risk management and reporting through various levels of management, coordination of requirements gathering, coordination of standard solution designs, coordination of security / risk policies with security teams, coordination with operations and engineering teams on blockers, management of project documentation in accordance with Client Program Management Council (CPMC), Client Program and Project Management Procedure (CPPMS) standards and methodologies, and Infrastructure Services Program Management PCM (Process Control Manual)

Responsibilities:
Develop and maintain detailed IT work plans thru use of JIRA/Confluence, Advanced Project Roadmap (e.g., schedules, budget, project estimates, resource plans and status reports)
Interfaces with key stakeholders and portfolio manager regarding status of projects.
Provides expertise in area and an intermediate level of understanding of the principles of IT project leadership.
Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
Identifying and managing to the critical path and milestones of a schedule
Identification of risks, which affect milestone deliverables with follow through on mitigation, resolution, and path to green.
Knowledge of key technical dependencies across Private Platform Services, awareness of consequences or downstream impact associated with both timely and properly planned delivered
Adhere to Banking service and delivery processes and procedures.
Development of JIRA and Confluence dashboards for full transparency into assigned initiatives, communication of status and issues to all stakeholders, including senior management, on a timely basis.
Ability to persuade, carry influence and rally diverse interest toward common goals.
Coordination of global virtual teams working across multiple time zones / regions: NAM, EMEA, ASPAC, LATAM
As plan requires during planned Green Zone, support weekend change bridge, communications and coordination across various technical support teams serving as primary escalation point within Infrastructure Services Program Management
Prepare and report status on a regular basis, including metrics needed for various risk groups and dashboards where applicable.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Banking, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Experience:
Strong and Demonstrable skills with following:
o Understanding of Data Center IT components that include Private Platform, Network, Storage and Distributed systems
o Knowledge of virtual environments, network, and related technology applications, large scale enterprise data centers, databases, storage, cloud
o JIRA/Confluence (e.g., dashboards, advanced roadmap, Kanban boards, issues)
o ServiceNow (e.g., INC, CHG, REQ, SLTN)
o Microsoft Excel (e.g., Pivot Tables, vertical and horizontal look ups)
o Microsoft Project (e.g., Project schedule building/editing with multiple dependencies/schedules shifting)

Qualifications:
1-3 years relevant experience in Financial Services or similar fields with documented track record of success
Project Management skills/working knowledge of the techniques for planning, monitoring, and controlling programs and resources.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success

The Infrastructure Delivery Team is seeking a Technical Delivery Coordinator for reporting into the Lead Infrastructure Delivery Manager (IDM) for HCX Migrations project. Primary responsibilities: Under direction of the Lead IDM coordinate Tunnel Closure and HCX migration changes across global Virtual estate. Coordination of Green Zones and change approvals with Application Teams, Sector Service Delivery teams, CAB committees, change management, multiple technology teams (Network Engineering & Operations, Systems Administration, Virtualization and SDN Operations). This will include driving to successful outcomes within a given timeline, transparency in risk management and reporting. Adherence to Client Change Management Process and following process as outlined by Lead IDM and project sponsor.

Job Description:
Changes take place during application and / or network Green Zones (Green Zones can be middle of the night Saturday/Sunday (12am -5am), during the weekdays, or anytime on weekend after business hours depending on Application/ Business impact). There is a requirement to work during Green Zones to coordinate communications throughout entire change window.
Coordinate with application teams and technology teams on Green Zone windows for each change upcoming and coordinate CHG submission through full approval in ServiceNow system.
Review ServiceNow CHG requests to ensure accuracy and completeness and adherence to templates.
Coordinate ServiceNow changes with Operations and attend CAB meetings
Complete necessary data entry into Excel to accurately represent current state of initiatives
Escalate items to Lead IDM that require immediate attention quickly and efficiently to minimize impact
Interact with Global, Cross Functional and Virtual teams
Host weekly and ad hoc calls (sometimes on weekends) where required to engage correct teams
Education: Bachelor's or Equivalent Job Experience

Experience:
1 -3 years' experience in banking operations, Operational process management, Change Management
Should have good comprehension skills & be attentive to details
Should have good communication skills
Highly organized and able to manage hundreds of emails daily
Advanced experience with Outlook, MS Teams and Excel
ServiceNow modules: INC, CHG, Reporting

Skills:
Advanced knowledge of Microsoft Office Applications (Excel, PowerPoint, Outlook)
Good oral and written communication skills (Professional customer responses)
Mastery of the English language, preventing miscommunication
Attention to details, high level of accuracy and productivity.
Meticulous, with good initiative & independence, communication skills

Professional Attributes:
Able to maintain good rapport with peers and supervisors
Values attendance and punctuality
Strictly observes deadlines and cut-off times

Personal Attributes:
Good comprehension skills
Has decision-making abilities
Values integrity
Organized and systematic
Hardworking and patient
Self-motivated and driven

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