Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Help Desk Manager $110K-120k

Salary undisclosed

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Job Title: IT Help Desk Manager

Join Our Dynamic Team!

Are you an experienced IT Help Desk Manager ready to lead a talented team in delivering exceptional technical support? This pivotal role offers the opportunity to shape the daily operations of our IT help desk, ensuring top-tier service for our employees, clients, and partners.

Key Responsibilities:

  • Client Relationship Management:
  • Serve as the primary contact for clients, building strong, trusting relationships to understand their needs and deliver tailored solutions.
  • Proactively communicate to enhance client satisfaction and identify growth opportunities.
  • Technical Support Leadership:
  • Monitor key metrics such as ticket volume, resolution times, and customer satisfaction to drive continuous improvement.
  • Establish and uphold IT help desk standards and processes, ensuring compliance with organizational policies.
  • Provide technical guidance and escalate complex issues to ensure swift resolutions.
  • Operational Excellence:
  • Lead a high-performing team of up to 20 employees, fostering a culture of collaboration and exceptional service delivery.
  • Oversee daily operations, including client requests and issue resolution, while maintaining an organized IT environment.
  • Client Satisfaction and Value-Adds:
  • Conduct satisfaction surveys and proactively resolve client issues to maintain high levels of service.
  • Collaborate with internal teams to drive client-focused goals and introduce innovative best practices.
  • Compliance and Development:
  • Ensure adherence to contract terms and lead DEI initiatives, promoting an inclusive workplace.
  • Champion continuous learning and development, encouraging team members to expand their skills.

Position Requirements:

  • Bachelor’s Degree required; graduate degree preferred.
  • 3+ years of experience in IT Help Desk Management, with a proven record of performance improvement.
  • Strong leadership skills with the ability to build and maintain long-term client relationships.
  • Excellent analytical skills, with experience in performance measurement and workforce management.
  • Strong technical acumen, ideally within the legal industry.

Why Join Us?

  • Impactful Role: Play a critical part in enhancing client satisfaction and service excellence.
  • Growth Opportunities: We prioritize your professional development, offering resources for training and advancement.
  • Collaborative Environment: Work with a diverse team of professionals committed to delivering outstanding service.
  • Competitive Compensation: Enjoy a comprehensive benefits package and opportunities for occasional travel to our offices in Bethesda, Tysons, and Washington, DC.

If you’re ready to take on new challenges and drive exceptional service in a collaborative environment, we want to hear from you!

  • Seniority Level
  • Entry level
  • Industry
  • IT Services and IT Consulting
  • Employment Type
  • Full-time
  • Job Functions
  • Other
  • Skills
  • Help Desk Support
  • Performance Measurement
  • Key Metrics
  • Customer Satisfaction
  • Performance Improvement
  • Workforce Management
  • Trusting Relationships
  • Communication
  • Continuous Improvement
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