Director of Operations- West Region

Description

Position at United Veterinary Care

Position Overview

The Director of Operations will work remotely and reports directly to the Chief Operating Officer to coach, mentor, train and focus on the client experience, financial results, facilities management, budgets and KPI’s of your assigned hospitals and clinics. You will specifically train and develop the Practice Managers of each hospital/clinic on all operations related activities. Director of Operations' capabilities include a wide range of functional areas such as Operations, Training, People Team, Information Technology, and other back-office functions. You will also assist where needed in the recruitment and retention of all hospital-related positions, including the position of Doctor of Veterinary Medicine (DVM). We are hiring for an Director of Operations for our West Region, which currently includes our General Practice Veterinary Hospitals within California, Nevada and Colorado.

Essential Duties and Responsibilities:

• Develop annual planning, budgeting, and hospital productivity levels for the hospitals in partnership with Support team, COO, regional leadership team, and hospital leadership.
• Provide training and support on UVC systems, technology, and support functions.
• Provide, coach, mentor, and train on “unmatched” client experience in all our veterinary hospitals and clinics.
• Support up to 20-25 or more hospitals and clinics at a time, especially as we realize rapid growth and acquisitions.
• Build collaborative relationships: build strong professional relationships with UVC team members and key stakeholders, including our sponsor, based on trust, collaboration, and value-adding work; maintain regular interactions with all the Support Office teams and maintain your knowledge, skills and best practices in the veterinary industry.
• Responsible for supporting, consulting and mentoring hospitals within an assigned area by regularly communicating with Practice Mangers
• Weekly /Biweekly calls with Practice managers; reviewing performance through Hospital Score Cards, Power BI, Financial Statements.
• Monthly calls reviewing Financial Performance and Client Experience KPIs
• Development of comprehensive operational plans that promote healthy financial performance with regular review and refinement as needed for hospitals.
• Development and Delivery of group training (virtual); including hospital leadership
• Ensure that all client concerns are addressed and resolved in a timely manner
• Partnership with Hospital Leaders to develop action plans for continuous achievement of budgeted revenue and EBITDA targets with focus on key KPIs, including doctor and staff productivity, COGS management, average transaction growth, and order volume growth.
• Demonstrate integrity and ethics in all actions and behaviors
• Other duties as assigned.
  
  

Qualifications/Requirements:

• Bachelor's degree in business, Education, Management, HR or related preferred.
• A minimum of 5 years’ experience in multi-site operations management.
• Requirement for candidate to live within California.
• Experience in the veterinary or healthcare field preferred.
• Proficiency in data analysis and business management preferred.
• Excellent leadership and communication skills.
• Excellent organizational and time-management skills.
  
  
  

Physical Requirements:

• Frequent work at a computer for 90-100% of the time.
• Remote position with 50%-75% travel required.
• Frequent to moderate noise level in the work environment.
• Frequent ability to carry our instructions furnished in written, oral or diagram form to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch as well as manipulate (life, carry and move) up to 15 pounds.
• The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
  

Core Competencies:

• Attitude
• Judgement
• Teamwork
• Results
  
  
  

Definitions:

• Attitude – demonstrate a positive attitude, resilience and openness to change. Adapt your approach as requirements of a situation change, be comfortable in ambiguous situations and work effectively with various individuals or groups of diverse backgrounds and experiences.
• Judgement – use professional experiences to make assessments of facts, data, credibility and situations. Applies professional knowledge to analyze issues, clarify positions and determine workable options or reach reasoned decisions. Applies sound judgement with assessment of credibility.
• Teamwork – the ability to develop, maintain, and strengthen partnerships with others inside and outside of the organization, while providing information, assistance and support. Seek to understand and build on differing perspectives of others; fostering collaboration and teamwork, enhance team effectiveness, ensure alignment, proactively assist, involve and support others, resolve conflict, build bridges and collaboration between teams. Empower other team members with confidence to be successful, especially at challenging new tasks, delegate significant responsibility and authority, while allowing team members freedom to decide how they will accomplish goals and resolve issues.
• Results – maintain focus on key performance drivers, continuously improve processes, and consistently deliver results. Apply strategic thinking to organizational and business perspectives to identify and focus on key drivers of organizational performance and results that are scalable.
  
  
  

United Veterinary Care (UVC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status.