Managed Services Consultant

About Supplier.io

At Supplier.io, we are at the forefront of transforming the global supply chain with our market-leading data analytics and innovative SaaS solutions. Our mission is clear: to connect buyers with diverse and sustainable suppliers, empowering businesses with essential intelligence to build resilient supplier bases and effectively mitigate risks.

We proudly serve a majority of the Fortune 500 companies, driving some of the most successful responsible sourcing programs across the globe. Our solutions facilitate organizations in tracking and expanding their business with diverse, small, and socially or environmentally-focused suppliers. This not only helps in reducing supply chain risks and meeting stringent reporting requirements but also advances Environmental, Social, and Governance (ESG) goals creating substantial economic and environmental impacts.

Join us on our journey to make a global difference. At Supplier.io, you'll be part of a mission-driven culture, powered by innovative technology and a commitment to transforming how the world does business. Together, we're shaping a sustainable future, one connection at a time.

For more information, visit https://supplier.io

The Opportunity

Our team of mission-driven Managed Services Consultants are focused on helping customers administer and evolve their Supplier Diversity Programs. This team supports customers Supplier Diversity goals through quarterly and annual reporting and by providing actionable insights to grow their programs.

What You Will Do

Build strong relationships with customers, providing quality consultation and timely, accurate responses

Support customers with the management of their Supplier Diversity Programs by understanding their current state, identifying opportunities for improvement, and supporting the development of strategies to help customers achieve their goals

Oversee the activities related to customers quarterly reporting, including supplier outreach, accuracy, and compliance, and the compilation of reports

Analyze customer reports, monitor trends, anomalies, and other insights, then provide actionable consultation to customer

Ensure strict confidentiality and security of customer and customer s 3rd party (e.g., supplier) data

Maintain organized and complete records, ensuring that documentation for each customer is kept current in shared files

Acquire and maintain knowledge of Supplier.io products and services

Conduct training for customers and suppliers

Contribute to the growth and efficiency of the Managed Services team

Partner with cross-functional teams, such as Project Management, Customer Success, Data, and Product

Perform additional professional services as an extension of customer Supplier Diversity or Procurement Programs such as ad-hoc report creation, benchmarking data compilation, supplier certification or affidavit collection and other support services as assigned

Manage larger or more complex accounts independently and with utmost professionalism

May mentor other members of the Managed Services team

May contribute to special projects within the department, such as process improvement, new processes, and creation of new materials

Ideal Candidate will have:

Bachelor s degree or equivalent experience

5+ years in a consultative customer-facing role, either in Managed Services or Implementations

Experience with enterprise-sized customers, ideally with Fortune 1000 companies

Demonstrated success using data and analytics to provide consultation to customers, resulting in strong customer relationships

Strong problem-solving skills and the ability to make sound decisions independently

Exceptional communications skills in spoken, written, and presentation form

Excellent organizational and time management skills, with the ability to prioritize competing requests from customers

Working knowledge MS Office Suite

Knowledge of supplier diversity, procurement, or supply chain is a plus

Supplier.io performs post-offer background checks in accordance with Federal and State Background Check Regulations.

Supplier.io participates in E-Verify: www.e-verify.gov