Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

JIRA/Confluence Administrator _Remote work (Only w2)

Salary undisclosed

Apply on

Dice
Original
Simplified

Job Title: JIRA admin

Location: Remote work

The JIRA Administrator will be asked to engage with other team members, providing insight, guidance, and thought leadership. The main function of the JIRA Administrator will be to provide system admin support for Atlassian tools such as (Jira, Confluence) & drive increased user adoption through continuous improvements within the toolset. Candidate will possess automation, script development, reporting skills and champion technology/tools that improve processes and provide efficiency.

Responsibilities
  • Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the case.
  • Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
  • Enable replication of issues to verify product-related bugs.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
  • Drive technical collaboration & engagement outside of Fiserv with our internal and external partners.
  • Provide technical leadership and mentoring for Support Engineers.
  • Act as the primary point of contact for local JIRA Admin escalation
  • On-call rotation and JIRA Engineer lead
Competencies
  • Customer Focus & Adaptability
  • Effective communication
  • Team and Collaborative Working
  • Process re-engineering with a Solution mindset
  • Learning Aptitude
Experience
  • Bachelor s degree in computer science preferred.
  • 4+ years of experience in Technical Support, Software Services, and/or system administration for a large end-user community.
  • 2 - 3+ years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances)
  • Proven track record migrating JIRA and/or Confluence from older instances.
  • Proven track record to de-escalate difficult situations with customers, working with executive levels.
  • Proven track record of multi-tasking between tickets and mentoring of junior team members.
  • Experience in mentoring other support engineers to grow their technical and troubleshooting skills.
  • Has supported customers over email, phone, and screen-shares.
  • Experience working in a high case volume environment and ability to prioritize.
  • Coordinating training for new hires and conducting training using the skill gap analysis.
Must-have skills
  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
  • Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
  • An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
  • Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
Nice-to-have skills
  • Experience with APIs and REST calls.
  • Experience working with Jira Service Manager
  • Experience working with Splunk, Dynatrace, Clarity
  • Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
  • Familiarity with AWS Cloud technologies.
  • Experience working in a Linux environment.
  • Ability to read/write python scripts or Ansible playbooks.
  • Understanding ServiceNow, Aha, Flomatika, and Ansible integrations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Similar Jobs