Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Tech Support/Customer Service - Entry Level

Salary undisclosed

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Dice
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Simplified

Job Description

Job Description

Tech Support - Long term position Tech 1 Support (Starting $18-20/hr)

Set Schedule: M-F 8am-5pm, no weekends. FULL TIME.

Temp-Hire , Fully On Site - NO REMOTE

Must be willing to commute to City of Industry for this role.

POSITION SUMMARY

The Technical Support Agent assists clients with the installation and troubleshooting of primarily company products, which include, but are not limited to, video recorders, cameras, networking peripherals, software applications, and other physical security products. This is typically conducted over phone, email, specialized support platforms, and remote desktop tools. Hands-on product testing and training are often required. IP networking is a primary aspect. Travel is unusual but possible.

PRIMARY JOB FUNCTIONS

  • Provide courteous and professional service over communication mediums such as phone, email, web, and other electronic platforms.
  • Provide technical assistance for customers who encounter difficulties while attempting to install, setup, or use products.
  • Analyze and identify source of problems through troubleshooting with the client and advise resolutions.
  • Learn through hands-on product testing, with the opportunity to create training materials for both external and internal trainings.
  • Collaborate with colleagues to identify and highlight trends in customer inquiries.
  • Report and escalate any potential product issue thoroughly and comprehensibly to product management and development teams for future improvements.
  • Ensure electronic records are created and updated for all customer communications and escalations.

PROFESSIONAL GOALS

  • Ensure customers queries are responded to quickly, with the aim of resolving each issue with one-call resolution.
  • Become knowledgeable and effective at product support, ultimately reducing call times and contributing to low call abandonment as a team.
  • Maintain low wait times while focusing on responding inquiries within timely and culturally-appropriate manner.

REQUIRED QUALITIES AND CREDENTIALS

  • Post-secondary degree, certificate, or diploma in electrical, computer, or other technology fields.
  • Must be fluent in spoken and written English. Being multilingual in Spanish or French is highly valued.
  • Have interest and is proficient in operating and troubleshooting PC and IP networking.
  • Reliable attendance and punctuality for assigned shift is an absolute must due to nature of duties.
  • Prior experience in technical support and/or physical security industry is highly valued.
  • Prior experience in customer service in-person or over the phone is a plus.
  • Recommended personal qualities in order to excel at job
  • Good interpersonal skills, able to manage customer attitudes and emotions.
  • Logical thinker, good analytical and problem solving skills.
  • Interest in up-to-date technology trends
Company Description
Diverse Staffing Company

Company Description

Diverse Staffing Company
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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