Executive Relations Liaison

Summary

Posted: Oct 25, 2024

Weekly Hours: 40

Role Number:200574318

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.Executive Relations represents a huge opportunity to elevate Apple's link between customers and Apple's Executive Team, Public Relations, Investor Relations, Legal, and Senior Leadership globally. In this role you will play a critical part in helping solve complex, sensitive issues. To do so, you will leverage Apple internal partners to create innovative solutions through root cause analysis. We are seeking a highly motivated candidate for a multifaceted role that entails comprehensive investigations into the customer journey.

Description

As an Executive Relations Liaison focused on making sound judgments, and utilizing problem-solving skills in a timely manner, you will identify opportunities for process or system improvement. You will stay self motivated and customer focused in a dynamic role while working independently. Responsibilities:-Provide quick and efficient support, meeting business directed service-level agreements-Ability to identify root cause and collaborate with internal partners to find a solution-Build strong working relationships with the immediate team, region, and other functional partners.

Minimum Qualifications

• 5 years experience providing excellent customer service
• Ability to self manage and work independently in a dynamic, constantly changing environment
• Communicate effectively in both verbal and written formats, with customers or internal partners
• Prioritize workload, handle multiple and often competing tasks, and meet deadlines for a variety of responsibilities

Key Qualifications

Preferred Qualifications

• Able to navigate ambiguity to clarify objectives and execution plans
• Project management and/or change management experience
• Recognize trends and provide feedback to leadership to improve processes that will enhance internal and external customer experience
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Spanish, French, and/or Portuguese fluency
• BS/BA or equivalent experience

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $87,300 and $131,000, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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