Salesforce Product Owner || Only on W2 || Remote || & USC
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Job Description:
The Salesforce Product Owner will be responsible for driving the strategic direction, execution, and optimization of Salesforce solutions across the organization. This role involves gathering business requirements, collaborating with cross-functional teams, prioritizing the product backlog, and ensuring that Salesforce enhancements are delivered to meet the business needs. The Salesforce Product Owner acts as a bridge between business stakeholders and the technical teams to deliver innovative solutions that optimize business processes.
Key Responsibilities:
Product Vision & Strategy:
- Develop and communicate the product vision for Salesforce, aligning with business objectives and goals.
- Identify opportunities for process improvements and system enhancements.
- Stay up-to-date with Salesforce releases and features to leverage new functionalities.
Stakeholder Collaboration:
- Gather and prioritize requirements from various business units (Sales, Marketing, Customer Support, etc.).
- Collaborate with key stakeholders to understand their business needs and translate them into technical requirements.
- Facilitate regular stakeholder meetings to ensure alignment and manage expectations.
Backlog Management:
- Define and prioritize the product backlog, ensuring that the team is working on the most valuable features.
- Create detailed user stories with acceptance criteria that provide clear direction for developers.
- Continuously refine and groom the product backlog based on feedback and changing priorities.
Project Management & Delivery:
- Work closely with Salesforce developers, administrators, and other IT teams to ensure timely delivery of product increments.
- Lead sprint planning, daily stand-ups, and sprint reviews, ensuring agile best practices are followed.
- Monitor and track project progress, managing any risks or issues that arise.
Quality Assurance:
- Ensure proper testing of Salesforce features and functionalities before deployment.
- Work with QA teams to define test cases, perform UAT (User Acceptance Testing), and ensure the final product meets business needs.
Data & Reporting:
- Collaborate with data teams to ensure data integrity, governance, and reporting capabilities in Salesforce.
- Provide stakeholders with insights and reporting through Salesforce dashboards and reports.
Training & Adoption:
- Support the roll-out of new Salesforce features and functionalities by providing training to end-users.
- Create user guides and facilitate training sessions to ensure smooth adoption across the organization.
Qualifications:
- Education: Bachelor's degree in Business Administration, Information Technology, or a related field.
- Experience:
- Minimum of 5 years of experience working with Salesforce, including experience as a Product Owner or in a similar role.
- Strong knowledge of Salesforce CRM, with experience in Sales Cloud, Service Cloud, and Marketing Cloud being preferred.
- Familiarity with agile methodologies and product management practices.
- Certifications: Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Product Owner certifications are a plus.
Skills & Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Experience with JIRA or other project management tools is preferred.
- Understanding of software development lifecycle (SDLC) and agile methodologies.