Startup Support Manager, Startup ACE PMO
Salary undisclosed
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Description
The AWS Activate team is seeking a talented, driven, and detail-oriented Startup Onboarding Manager to play a pivotal role in onboarding and supporting startups using the AWS platform. This is an exciting opportunity to work at the intersection of customer operations, program management, and cross-functional collaboration within a fast-growing business. As an Onboarding Manager, you will manage the end-to-end onboarding process for startups enrolling in the AWS Activate program (startups.aws), including reviewing applications, working across multiple internal tools to validate customer information, and issuing program credits.
Key job responsibilities
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,600/year in our lowest geographic market up to $143,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2819493
The AWS Activate team is seeking a talented, driven, and detail-oriented Startup Onboarding Manager to play a pivotal role in onboarding and supporting startups using the AWS platform. This is an exciting opportunity to work at the intersection of customer operations, program management, and cross-functional collaboration within a fast-growing business. As an Onboarding Manager, you will manage the end-to-end onboarding process for startups enrolling in the AWS Activate program (startups.aws), including reviewing applications, working across multiple internal tools to validate customer information, and issuing program credits.
Key job responsibilities
- Responding to external and internal customer inquiries, troubleshooting issues, and providing exceptional customer service.
- Handle sensitive customer data adhering to internal data security protocol to process customer credit applications.
- Leverage dashboards and third party data to deep dive into customer applications
- Work with the Investments team to test and launch new credit programs for startups.
- Collaborate with the Product, Engineering, and Marketing teams to manage the implementation of new program launches, address customer impact, prioritize the feature backlog, and suggest operational/UX enhancements.
- Analyze customer data and application trends to surface insights, improve processes, and achieve operational goals.
- Communicate progress and insights to business leadership.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's Degree
- 3-5 years of relevant experience in customer operations, program management, or a similar role
- Strong communication and interpersonal skills, with the ability to engage effectively with both internal and external stakeholders
- Proven experience in implementing standardized processes, driving automation, and improving operational efficiency
- Proficient in Microsoft Office (especially Excel) and comfortable working with data and dashboards
- Advanced Excel experience; MACRO programing a bonus
- Familiarity with SQL and the ability to deep dive into backend data sources
- Experience working with or in the startup ecosystem
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,600/year in our lowest geographic market up to $143,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2819493
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