Epicareer Might not Working Properly
Learn More
A

Technical Writer

Salary undisclosed

Apply on


Original
Simplified

Job Title: Technical Writer-Level 2(IT and Cybersecurity)

Contract to Hire: Yes

Duration: Jan 2025 to Dec 2025 (option to hire after 3 to 6 months)

Location: Remote

Overview

The Information Technology and Security Technical Writer will be pivotal in improving the customer s processes and procedures by creating technical documentation such as policies and procedures. Candidate needs a strong understanding of the IT and Cybersecurity domain with the ability to explain complex concepts in structured and concise language. A person who can create technical information in easy-to-understand language for a technical / non-technical audience, including internal teams such as Analysts and IT support staff. The Technical Writer will produce high-quality documentation following LIPA s brand templates that clearly articulate the structure, effectiveness, and opportunities for improvement identified by PSEG LI staff.

Duties/Responsibilities

  • Conduct information-gathering sessions to understand technical processes and solutions comprehensively.
  • Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
  • Collaborate with SMEs to obtain and organize information for content development.
  • Create documentation after thoroughly collaborating with subject matter experts and technical staff.
  • Organize, coordinate, and run documentation operations for a 2+ year program. The effort will require an in-depth management of processes and the accompanying data that will be managed day to day.

Content Creation and Management:

  • Produce, manage, and enhance a wide range of written materials, including policies, procedures, departmental announcements, technical specifications, training materials, and formal reports. Create how-to documents with screenshots and tutorials.
  • Develop documentation aligned with the requirements identified in the recent assessment.
  • Determine the most precise and logical way to present information for the most significant reader comprehension.
  • Generate innovative ideas for content and workflow solutions.
  • Review and copyedit content developed by other members of the team.
  • Ability to take existing policies and procedures documentation and improve it.

Technical Understanding:

  • Demonstrate an in-depth understanding of technical processes and solutions through a questioning attitude and collaboration with stakeholders.
  • Participate in collaboration sessions to ensure accurate and insightful documentation.
  • Analyze information required to develop or update policy, procedure, and form documentation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job