Customer Service Shift Lead - FT

Buyatab, a division of Corpay Inc., is not just about fun team events or great learning opportunities (although we have those too!). A FinTech maverick and officially one of the most popular technology companies in B.C., Buyatab is a leading supplier of advanced online gift card infrastructure, technology, and marketing services for brands. Working with some of the world s leading brands (including Four Seasons, Fairmont, Whole Foods Market, Lowes), we are recognized for our solution and design flexibility, focus on client brand standards, high-quality customer support, and fraud protection guarantee. As a result, our clients are positioned to grow their gift card business, enhance their brands, gain a competitive edge, and leverage the rapid growth in mobile device use and social media.

We re looking for a Customer Service Shift Leader to join us and make a real impact. If you are looking for a dynamic and challenging role in customer service, we encourage you to apply!

What you ll get to do:

Work closely with the team, motivating, coaching, providing direction and feedback to workers during shifts

Manage and resolve day-to-day escalated inquiries from B2C customers in a timely manner

Spot trends in customer issues to flag for the rest of the team

Assist with client escalation support

Assist management with monthly reporting

Foster and maintain the Buyatab culture and a positive work environment

Qualifications:

Excellent interpersonal communication skills, both written and verbal

Attention to detail

Skilled at critical thinking and problem-solving and can not only clearly identify, define, and articulate problems, but develop creative solutions for them

Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required

You are passionate about ensuring a high standard of professionalism and provide stellar customer service

You are a fast learner and adept at both understanding and articulating new technologies

Proficient in Microsoft Office Suite and can effectively research the internet

Prior experience working with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, Slack.

Why Buyatab?

We believe the world is changing and that digital solutions are the future. We have big goals and know we can t accomplish them alone. Our open office allows for collaboration and interaction between every team member, no matter what the experience level or department. We strive to make people feel included and empowered to set their own goals.

Our team is composed of people as different as they are the same - some prefer foosball and others pool, while many choose to work quietly alongside the comfort of music or a podcast. We participate in different hobbies, share diverse talents, and have our own opinions. However, if there s anything we collectively agree on, it s that our differences make us stronger as a team.

Together, we at Buyatab are building the future of digital gift-giving.

We offer:

Competitive pay with awesome benefits, perks and generous time off

Major growth and learning opportunities, including in-house training and external development

Fun and flexible work environment (work from home options, perks and social events)

Downtown Vancouver modern open office close to many transit options and with onsite bike storage