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SCM + Customer Experience Specialist

Salary undisclosed

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Full-time Onsite opportunity in Atlanta, GA

  • Bachelor’s degree in supply chain management, Business, Customer Service, or a related field. A master’s degree is a plus.
  • 10+ years of experience in supply chain management and customer service, with a focus on CX.
  • Strong knowledge of SCM software tools (e.g., SAP, Oracle, etc.) and CRM platforms (e.g., Salesforce, Zendesk).
  • Demonstrated ability to optimize processes and drive efficiency in SCM operations.
  • Proven track record of enhancing customer service and delivering exceptional customer experiences.
  • Strong leadership and communication skills, with the ability to manage cross-functional teams and collaborate effectively.
  • Analytical mindset with a data-driven approach to problem-solving.
  • Supply Chain Management (SCM):
  • Oversee and optimize supply chain processes, including procurement, inventory management, logistics, and distribution.
  • Develop and implement strategies to improve supply chain efficiency, reduce costs, and enhance overall performance.
  • Collaborate with suppliers, vendors, and internal teams to ensure timely delivery of goods and services.
  • Monitor and analyze key performance metrics (KPIs) to identify areas for improvement and drive data-driven decision-making.
  • Ensure compliance with industry standards, regulations, and best practices.
  • Customer Experience (CX):
  • Lead initiatives to improve customer service and satisfaction by enhancing the overall customer journey.
  • Implement CX strategies that align with business goals, focusing on personalized and high-quality customer interactions.
  • Collaborate with internal departments (sales, marketing, operations) to address customer concerns and create solutions that promote customer retention.
  • Analyze customer feedback, gather insights, and develop action plans to address pain points and improve service offerings.
  • Manage CRM tools and systems to track customer interactions and improve response times.