SCM + Customer Experience Specialist
Salary undisclosed
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Full-time Onsite opportunity in Atlanta, GA
- Bachelor’s degree in supply chain management, Business, Customer Service, or a related field. A master’s degree is a plus.
- 10+ years of experience in supply chain management and customer service, with a focus on CX.
- Strong knowledge of SCM software tools (e.g., SAP, Oracle, etc.) and CRM platforms (e.g., Salesforce, Zendesk).
- Demonstrated ability to optimize processes and drive efficiency in SCM operations.
- Proven track record of enhancing customer service and delivering exceptional customer experiences.
- Strong leadership and communication skills, with the ability to manage cross-functional teams and collaborate effectively.
- Analytical mindset with a data-driven approach to problem-solving.
- Supply Chain Management (SCM):
- Oversee and optimize supply chain processes, including procurement, inventory management, logistics, and distribution.
- Develop and implement strategies to improve supply chain efficiency, reduce costs, and enhance overall performance.
- Collaborate with suppliers, vendors, and internal teams to ensure timely delivery of goods and services.
- Monitor and analyze key performance metrics (KPIs) to identify areas for improvement and drive data-driven decision-making.
- Ensure compliance with industry standards, regulations, and best practices.
- Customer Experience (CX):
- Lead initiatives to improve customer service and satisfaction by enhancing the overall customer journey.
- Implement CX strategies that align with business goals, focusing on personalized and high-quality customer interactions.
- Collaborate with internal departments (sales, marketing, operations) to address customer concerns and create solutions that promote customer retention.
- Analyze customer feedback, gather insights, and develop action plans to address pain points and improve service offerings.
- Manage CRM tools and systems to track customer interactions and improve response times.
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